At a Glance
- Tasks: Deliver exceptional customer service and promote our fabulous products in-store.
- Company: Join Marks & Spencer, a leader in retail with a focus on inclusivity and innovation.
- Benefits: Flexible working options, training opportunities, and a chance to make a real impact.
- Other info: Exciting opportunity to work in a dynamic environment during the festive season.
- Why this job: Be the face of M&S this Christmas and create memorable shopping experiences for customers.
- Qualifications: Strong communication skills and a passion for customer service.
Overview
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Working Pattern
- Sunday 10-2
- Tuesday 11-1900
- Friday 11-1900
- Saturday 11-19
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\'s why we\\\'re revolutionising how we work and offering our most exciting opportunities yet. There\\\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
Christmas Customer Assistant -Fashion, Home & Beauty- Stirling employer: Marks and Spencer
Marks & Spencer is an exceptional employer, offering a vibrant work culture that prioritises customer service and employee development. Located in Stirling, our team members benefit from comprehensive training, flexible working options, and a commitment to inclusion and diversity, ensuring that every colleague feels valued and empowered to make a meaningful impact during the festive season.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant -Fashion, Home & Beauty- Stirling
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks & Spencer. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a great shopping experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. It reflects your understanding of the fashion and beauty industry and shows that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out. Plus, you'll be one step closer to joining our fantastic team!
We think you need these skills to ace Christmas Customer Assistant -Fashion, Home & Beauty- Stirling
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service. We want to see how you put customers first and create a great shopping experience, so share specific examples of how you've done this in the past.
Be Yourself:Let your personality shine through in your application! We’re looking for genuine individuals who can connect with our customers. Don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Marks and Spencer
✨Know the Products Inside Out
Before your interview, take some time to familiarise yourself with the products offered by the company. Being able to discuss specific items and their benefits will show that you're genuinely interested and ready to engage with customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help someone, as this will demonstrate your commitment to putting customers first.
✨Be Ready for Role-Playing Scenarios
Expect to participate in role-playing exercises during the interview. Practising how you would handle different customer interactions can help you feel more confident and showcase your adaptability and communication skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
