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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote stylish products in our Clothing & Home section.
- Company: Join the iconic M&S team and be part of a fashion-forward retail experience.
- Benefits: Flexible hours, competitive pay, and a chance to work in a vibrant team environment.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be a brand ambassador and make a real impact on customers' shopping experiences.
- Qualifications: Passion for fashion, strong communication skills, and a commitment to excellent service.
Overview
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\’ll be a brand ambassador who\’s ready to recommend our newest fashion items. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\’t wait and enjoy every experience in our store. You\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Work Pattern
- Tuesday 16:00 – 00:00
- Wednesday 16:00 – 00:00
- Thursday 16:00 – 00:00
- Friday 16:00 – 00:00
- Saturday 16:00 – 00:00
Under 18 disclaimer This job role involves working through the night and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Fashion, Home & Beauty - Stevenage Retail Park employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Fashion, Home & Beauty - Stevenage Retail Park
✨Tip Number 1
Get to know the brand! Familiarise yourself with M&S's latest fashion trends and products. When you walk into that interview, show off your knowledge and passion for their offerings – it’ll make you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd engage with customers. Remember, it’s all about making them feel valued, so be ready to share examples of how you’ve gone above and beyond in previous roles.
✨Tip Number 3
Be digitally savvy! Brush up on using digital tools like apps and in-store devices. M&S is looking for someone who can enhance the customer experience through technology, so show them you’re comfortable navigating these tools.
✨Tip Number 4
Flexibility is key! Be prepared to discuss how you can adapt to different roles within the store. Highlight any past experiences where you’ve successfully juggled multiple tasks or worked in various areas – it shows you’re a team player ready to roll your sleeves up!
We think you need these skills to ace Christmas Customer Assistant - Fashion, Home & Beauty - Stevenage Retail Park
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion and customer service shine through. Mention any relevant experience or personal style that aligns with M&S's trendy vibe. We want to see how excited you are about helping customers find their perfect outfits!
Be Digital Savvy: Since being digitally confident is key for this role, highlight any experience you have with digital tools or apps. If you've used similar technology in past jobs, share that! We’re all about enhancing the customer experience, so show us how you can contribute.
Emphasise Team Spirit: M&S values teamwork, so make sure to mention your ability to work well with others. Share examples of how you've supported colleagues or contributed to a positive work environment. We’re looking for team players who can help create an inclusive store atmosphere!
Tailor Your Application: Take the time to customise your application for this specific role. Use keywords from the job description and relate your skills to the responsibilities listed. We appreciate when candidates take the effort to connect their experiences with what we’re looking for!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion for the brand and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond to help a customer or resolved a challenging issue. This will demonstrate your commitment to creating a great shopping experience.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing demands. Be ready to share experiences where you've worked collaboratively with others and adjusted to new challenges. Highlighting your flexibility will show that you're a great fit for their dynamic retail environment.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on your knowledge of digital tools like the Sparks App. Mention any relevant experience you have with technology in retail, as this will reassure them that you can enhance the customer experience effectively.