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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote stylish products in our Clothing & Home section.
- Company: Join the iconic M&S team and be part of a fashion-forward retail environment.
- Benefits: Flexible hours, inclusive culture, and opportunities for personal growth.
- Why this job: Be a brand ambassador and make a real impact during the festive season.
- Qualifications: Passion for fashion, strong communication skills, and digital confidence.
- Other info: Exciting opportunity to work in a dynamic team with a focus on inclusivity.
Working Pattern
- Sunday 06:00-11:00
- Tuesday 06:00-11:00
- Friday 06:00-11:00
- Saturday 08:00-14:00
Notes
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Overview
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\\\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\\\’re looking for passionate and fashion-forward individuals who are excited to dress the nation. You\\\’ll be a brand ambassador who\\\’s ready to recommend our newest fashion items. Through remarkable service you\\\’ll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don\\\’t wait, you\\\’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\\\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Efficiency and effectiveness are key aspects of your role ensuring that our customers don\\\’t wait and enjoy every experience in our store. You\\\’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being a team player is crucial. You\\\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Fashion, Home & Beauty - Stane Park employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Fashion, Home & Beauty - Stane Park
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Familiarise yourself with their products, values, and recent news. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your commitment to exceptional service.
✨Tip Number 3
Show off your digital savvy! Since being digitally confident is key for this role, be prepared to discuss how you've used technology in previous jobs. Mention any apps or tools you’re familiar with that could enhance the customer experience.
✨Tip Number 4
Be flexible and adaptable! Retail can be unpredictable, so highlight your ability to handle changing situations. Share examples of how you've successfully adapted to new challenges in the past to show you're ready for anything.
We think you need these skills to ace Christmas Customer Assistant - Fashion, Home & Beauty - Stane Park
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion and customer service shine through! Mention any relevant experience or personal style that aligns with M&S's trendy vibe. We want to see how excited you are about helping customers find their perfect outfits!
Be Specific About Your Availability: Since the role requires flexibility, make sure to clearly state your availability in your application. Highlight your willingness to work during the busy weeks leading up to Christmas. This shows us you're ready to roll up your sleeves and dive into the festive rush!
Highlight Your Digital Skills: Being digitally confident is key for this role, so don’t forget to mention any experience you have with digital tools or apps. If you've used similar systems before, let us know! This will show us you're prepared to enhance the customer experience using technology.
Keep It Friendly and Professional: While we love a casual tone, remember to keep your application professional. Use clear language and check for any typos. A well-written application reflects your attention to detail and commitment to delivering excellent service, which is exactly what we're looking for!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion for the brand and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond to help a customer or resolved a challenging issue. This will demonstrate your commitment to putting customers first, which is key for this role.
✨Be Digitally Savvy
Since being digitally confident is essential, brush up on any digital tools or apps that M&S uses, like the Sparks App. Be ready to discuss how you’ve used technology in previous roles to enhance customer experiences or streamline processes.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Prepare to talk about your experience working in teams and how you’ve handled shifts in workload or priorities. Highlighting your flexibility will show that you're ready to roll your sleeves up and contribute wherever needed.