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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote stylish products in our Clothing & Home section.
- Company: Join the iconic M&S team and be part of a fashion-forward retail environment.
- Benefits: Competitive pay, flexible hours, and a chance to work in a vibrant team.
- Why this job: Be a brand ambassador and make a real impact on customers' shopping experiences.
- Qualifications: Passion for fashion, strong communication skills, and a commitment to excellent service.
- Other info: Inclusive workplace with opportunities for growth and development.
Work Pattern
- Monday 14:00 – 18:00
- Tuesday 12:30 – 16:30
- Wednesday 08:30 – 12:30
- Saturday 08:30 – 12:30
- Sunday 12:00 – 16:00
- Monday 08:30 – 12:30
- Wednesday 10:00 – 14:00
- Thursday 12:30 – 16:30
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Overview
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\’ll be a brand ambassador who\’s ready to recommend our newest fashion items. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\’t wait and enjoy every experience in our store. You\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Fashion, Home & Beauty - Prestatyn RP employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Fashion, Home & Beauty - Prestatyn RP
✨Tip Number 1
Get to know the brand! Before your interview, dive into M&S's latest fashion trends and products. This way, you can show off your passion for their style and how you can contribute to their customer experience.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle complaints. Being ready to demonstrate your ability to go above and beyond will set you apart from other candidates.
✨Tip Number 3
Show your flexibility! M&S values adaptability, so be prepared to discuss times when you've successfully adjusted to changing situations. Highlighting your team spirit and willingness to help out wherever needed will make a great impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to use digital tools, which is key for this role.
We think you need these skills to ace Christmas Customer Assistant - Fashion, Home & Beauty - Prestatyn RP
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for fashion and customer service shine through. We want to see how excited you are about helping customers find the perfect products!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles where you've delivered exceptional customer service or worked in a retail environment.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with M&S.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion for the role and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to help a customer or resolved a challenging situation. This will demonstrate your commitment to creating a great shopping experience.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on your knowledge of digital tools like apps and in-store devices. Be ready to discuss how you would use these tools to enhance the customer experience during your interview.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Prepare to talk about your experiences working in teams and how you've handled flexible work environments. Highlight your ability to support colleagues and contribute to a positive store atmosphere.