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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our fabulous products in-store.
- Company: Join the iconic Marks & Spencer team this Christmas!
- Benefits: Flexible working options, training, and a chance to make a real impact.
- Why this job: Be the face of M&S and create memorable shopping experiences for customers.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Exciting opportunities for growth in a dynamic retail environment.
Working Pattern
- Week 1: su 13-17; we 15:30-19:30; th 17-21; fr 15:30-19:30; sa 15:30-19:30
- Week 2: su 13-17; we 15:30-19:30; th 17-21; fr 15:30-19:30; sa 15:30-19:30
- Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Fashion, Home & Beauty - Plymouth employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Fashion, Home & Beauty - Plymouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks & Spencer. Understand their values and what they stand for, especially around customer service and inclusivity. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your commitment to delivering excellent service.
✨Tip Number 3
Dress the part! Since you're applying for a role in fashion, home, and beauty, make sure your outfit reflects your understanding of style and professionalism. First impressions matter, so show them you can represent their brand well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Christmas Customer Assistant - Fashion, Home & Beauty - Plymouth
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you’ve gone above and beyond for customers in the past, so share those stories!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Yourself: We’re all about authenticity here at StudySmarter. Let your personality shine through in your application. Share what makes you unique and why you’re excited about this role – we want to get to know the real you!
Apply Through Our Website: Remember to apply through our website for the best chance of success! It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Christmas Customer Assistant involves. Familiarise yourself with the key accountabilities like serving customers efficiently and maintaining store standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering great customer experiences, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond for a customer, as this will demonstrate your commitment to putting customers first.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle certain situations, like dealing with a difficult customer or managing multiple tasks during busy periods. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Embrace Feedback and Adaptability
The job requires someone who is open to feedback and can adapt to changing situations. Be prepared to discuss times when you've received constructive criticism and how you've used it to improve. This shows that you're willing to learn and grow, which is a big plus for any employer.