At a Glance
- Tasks: Serve customers, maintain store appearance, and promote stylish products.
- Company: Join M&S, a leading retailer with a focus on fashion and customer service.
- Benefits: Competitive pay, flexible hours, and a vibrant team environment.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be a fashion ambassador and make a real impact this Christmas season.
- Qualifications: Passion for fashion, strong communication skills, and digital confidence.
All the details
Work Pattern
- Sunday 12:00-20:00
- Monday 17:00-23:00
- Tuesday 17:00-23:00
- Friday 17:00-23:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Under 18 disclaimer
This job role involves working late nights and this means we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You’ll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait and enjoy every experience in our store. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
Christmas Customer Assistant - Fashion Home & Beauty - Pantheon in City of London employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Christmas Customer Assistant in our Fashion Home & Beauty section at Pantheon, you'll enjoy flexible working hours, competitive pay including an unsocial premium, and comprehensive training to enhance your skills. Join us to be part of a forward-thinking team that champions customer service and embraces digital innovation, all while making a meaningful impact in the retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Fashion Home & Beauty - Pantheon in City of London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their values. This will help you connect with the brand and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for a customer. M&S is all about exceptional service, so be ready to share your experiences during the interview.
✨Tip Number 3
Be flexible and adaptable! The retail environment can change quickly, especially during the festive season. Show that you're ready to roll with the punches and can handle various tasks as needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to use digital tools, which is key for this role.
We think you need these skills to ace Christmas Customer Assistant - Fashion Home & Beauty - Pantheon in City of London
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion shine through! Mention any relevant experience or interests that show you’re excited about the products we offer at M&S. We want to see that you’re ready to be a brand ambassador!
Highlight Your Customer Service Skills:Make sure to emphasise your customer service experience. We’re looking for individuals who can deliver remarkable service and make our customers feel valued. Share examples of how you've gone above and beyond for customers in the past.
Be Digital Savvy:Since being digitally confident is essential, mention any experience you have with digital tools or apps. If you’ve used similar technology before, let us know! It’ll show that you’re ready to enhance the customer experience with our digital tools.
Flexibility is Key:In your application, highlight your ability to adapt to changing situations. We need team players who can work across various areas of the store. Share any experiences where you’ve had to be flexible and how you handled it!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion items and home products. Being able to discuss specific items and trends will show your passion for the brand and your readiness to be a brand ambassador.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you went above and beyond to help customers, as this role is all about making them feel valued and ensuring they have a great shopping experience.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology in previous jobs, share those experiences to highlight your adaptability and tech-savviness.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Prepare to talk about times when you worked effectively in a team or adapted to new challenges. This will show that you’re ready to roll your sleeves up and contribute positively to the store environment.
