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- Tasks: Deliver exceptional customer service and promote stylish products in our Clothing & Home section.
- Company: Join the iconic M&S team, known for its commitment to quality and inclusivity.
- Benefits: Flexible hours, competitive pay, and a chance to work in a vibrant retail environment.
- Why this job: Be a fashion ambassador and make a real impact on customers' shopping experiences.
- Qualifications: Passion for fashion, strong communication skills, and a team player attitude.
- Other info: Exciting opportunities for growth in a dynamic and inclusive workplace.
Christmas Customer Assistant – Fashion, Home & Beauty – Leeds
Be among the first 25 applicants for this festive role at Marks & Spencer in Leeds.
Work pattern: Saturday 06:00‑10:00, Sunday 07:00‑11:00, Monday 06:00‑10:00, Friday 06:00‑10:00. Full‑time during the weeks commencing 14th and 21st December, with a £3.00 unsocial premium for hours 22:00‑06:00.
Join our team as a Customer Assistant in our Clothing & Home section, where you\’ll promote stylish products, on‑trend designs, and exceptional customer service. We’re looking for passionate, fashion‑forward individuals excited to dress the nation.
As a brand ambassador, you’ll recommend our newest fashion items and ensure customers feel valued every time they shop. Key responsibilities include supporting a great inclusive store environment, using digital tools (Sparks App, in‑store devices), and adapting across store areas.
Purpose: Deliver a great shopping experience, championing M&S products. As the face of the business, you will be the voice of our customers, helping us continuously improve.
- Serve customers efficiently on the shop floor and at service points.
- Keep the store clean and tidy, ensuring shelves are always stocked.
- Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit.
- Build expert product knowledge to sell and recommend our products and services.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and act upon feedback.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy and welcome applicants from all backgrounds. Flexible working arrangements are available.
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Christmas Customer Assistant-Fashion, Home & Beauty - Leeds employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant-Fashion, Home & Beauty - Leeds
✨Tip Number 1
Get to know the brand! Before your interview, dive into M&S's latest fashion trends and products. This way, you can show off your passion for their style and how you can help customers find what they need.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to go above and beyond for a customer. Being able to share real-life examples will make you stand out as a candidate who truly cares.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with tools like the Sparks App. Mentioning how you can use these tools to enhance the shopping experience will demonstrate that you're ready to roll up your sleeves and get to work.
✨Tip Number 4
Be flexible and adaptable! Retail can be unpredictable, so highlight your ability to handle changing situations. Share examples of how you've successfully adapted in past roles to show you're the perfect fit for M&S.
We think you need these skills to ace Christmas Customer Assistant-Fashion, Home & Beauty - Leeds
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Mention any relevant experience or interests that show you’re not just looking for a job, but you genuinely want to be part of the M&S team and help customers find their perfect outfits.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience. We want to see how you've gone above and beyond in previous roles to make customers feel valued. Share specific examples that demonstrate your ability to engage with customers and provide exceptional service.
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. If you've used similar technology in past jobs, let us know! This shows you’re ready to enhance the customer experience using our digital resources.
Tailor Your Application: Take a moment to tailor your application to the role. Use keywords from the job description and align your skills with what we’re looking for. This helps us see that you’re a great fit for the Christmas Customer Assistant position at M&S!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion and knowledge, making you stand out as a candidate who truly understands the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond for a customer, as this aligns perfectly with the role's focus on creating a remarkable shopping experience.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss your experience with digital tools. Mention any apps or systems you've used in previous jobs, and express your enthusiasm for using technology to enhance customer experiences.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Prepare to talk about your experiences working in teams and how you've handled flexible roles in the past. Highlight your ability to support colleagues and contribute to a positive store environment.