At a Glance
- Tasks: Deliver an amazing shopping experience and serve customers with a smile.
- Company: Join Marks & Spencer, a leader in retail innovation and customer service.
- Benefits: Flexible working hours, competitive pay, and a chance to be part of a diverse team.
- Other info: Exciting opportunities for growth in a dynamic retail environment.
- Why this job: Be the face of the brand and make a real difference during the festive season.
- Qualifications: Great communication skills and a passion for customer service.
Christmas Customer Assistant – Fashion Home & Beauty – Fosse Park
All the details
Week 1
Sun 11‑17:30
Mon 10‑16:30
Tues 10‑16:30
Week 2
Mon 10‑16:30
Tues 10‑16:30
Sat 14:30‑21:30
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers. As the face of the business, you will champion and promote our products, putting customers first and continually improving.
Key Accountabilities
- Serve customers efficiently on the shop floor and at service points.
- Keep the store clean and tidy, ensuring shelves are always stocked.
- Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities.
- Engage proactively with customers to understand their needs and deliver remarkableservice throughout their visit.
- Build expert product knowledge to sell and recommend our products and services.
- Utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and act upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome
Marks & Spencer is ready to push boundaries to lead the retail industry into a greener, faster, more inspiring digital era. We are revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy. Flexible working is available. If you require reasonable adjustments to any part of our recruitment process, share those requirements when you apply and we will make every effort to support you.
#Christmas
Christmas - Customer Assistant - Fashion Home & Beauty - Fosse Park in Leicester employer: Marks and Spencer
Marks & Spencer is an exceptional employer, especially for those seeking a dynamic role in retail at Fosse Park. With a strong commitment to customer service and a culture that values inclusion and diversity, employees enjoy flexible working arrangements and opportunities for personal growth. Join us this festive season to be part of a team that champions innovation and delivers remarkable shopping experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas - Customer Assistant - Fashion Home & Beauty - Fosse Park in Leicester
✨Get in Early for Seasonal Opportunities
Retail is all about timing, so keep an eye out for those early seasonal hiring windows. Many shops start ramping up their staff as early as September for the festive rush. Put yourself out there by visiting your favourite stores and chatting with managers about possible openings. You might just land a spot before they even hit the online job boards!
✨Show Off Your Sales Skills
In retail, personality goes a long way! When you're chatting with potential employers, showcase your past customer service experiences and your ability to handle busy floors. If you’ve got experience in sales or dealing with customers, make it a key part of your pitch. Think of it as your secret weapon to landing that seasonal gig!
✨Engage with Local Retail Communities
Get involved in local retail job fairs and community events! Many retailers will host hiring sessions during peak seasons, and these are perfect opportunities to meet company representatives face-to-face. Plus, you’ll start building connections that can help you land future roles. So, grab your best outfit and get out there!
✨Leverage Social Media for Retail Roles
Don’t underestimate the power of social media in your job hunt! Follow your local retailers and engage with their posts—like, comment, or share your favourite items. Companies often announce openings on their social platforms first, so being active can give you a leg up. Remember to mention any relevant retail experience you have in your interactions!
We think you need these skills to ace Christmas - Customer Assistant - Fashion Home & Beauty - Fosse Park in Leicester
Some tips for your application 🫡
Show Your Passion for Retail:In your application, let your love for retail shine through! We want to see your enthusiasm and any previous retail experiences that make you the perfect fit for the Christmas - Customer Assistant - Fashion Home & Beauty - Fosse Park position at Marks and Spencer. Whether it's a past role or a memorable shopping experience that sparked your interest, share those moments!
Highlight Your Customer Service Skills:Customer service is at the heart of retail, especially in a seasonal role like this. Make sure to include specific examples of how you've dealt with customers in the past, resolved issues, or gone above and beyond to make someone’s day. This will show us that you're ready to tackle the bustling holiday season!
Flexibility is Key:For a seasonal role, flexible availability is really important. Mention your availability in your cover letter—highlighting that you're ready to jump in when needed, including during peak times. This can set you apart from other candidates who may have less availability!
Keep It Concise and Relevant:Seasonal roles attract a lot of applicants, so keep your CV sharp and focused. Use bullet points to break down your previous retail experiences and skills so we can quickly see why you'd be a great fit for the Christmas - Customer Assistant - Fashion Home & Beauty - Fosse Park at Marks and Spencer. Remember, quality over quantity!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Brush up on the products or brands that Marks and Spencer sells. Customers will be looking for advice, and demonstrating your product knowledge can really make you stand out during the interview. Think about how you can engage with their merchandise and show real enthusiasm for the items they'll be selling this season.
✨Prepare for Scenario-Based Questions
In retail, you'll often face situation-based questions like, 'How would you handle an upset customer?' or 'What would you do if stock runs out during a busy sale?'. Think of specific examples from your experience or past roles to showcase your problem-solving skills and customer service approach.
✨Highlight Your Flexibility
Since this is a seasonal role, Marks and Spencer is likely looking for someone who can adapt easily. Be ready to discuss your availability and willingness to work various shifts, especially during peak hours. Showing you're a team player who can jump in where needed will make a great impression!
✨Bring a Can-Do Attitude
As a seasonal employee, you'll be part of a fast-paced environment. Expressing your eagerness to learn and take on new tasks can set you apart. Share any experiences where you've tackled challenges head-on or picked up new skills quickly, making it clear that you're ready for whatever comes your way at Marks and Spencer.
