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For Companies At a Glance
- Tasks: Deliver an amazing shopping experience and serve customers with a smile.
- Company: Join Marks & Spencer, a leader in retail innovation and customer service.
- Benefits: Flexible working hours, competitive pay, and a chance to be part of a diverse team.
- Why this job: Be the face of the brand and make a real difference during the festive season.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Exciting opportunities for growth in a dynamic retail environment.
Christmas Customer Assistant – Fashion Home & Beauty – Fosse Park
All the details
Week 1
Sun 11‑17:30
Mon 10‑16:30
Tues 10‑16:30
Week 2
Mon 10‑16:30
Tues 10‑16:30
Sat 14:30‑21:30
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers. As the face of the business, you will champion and promote our products, putting customers first and continually improving.
Key Accountabilities
- Serve customers efficiently on the shop floor and at service points.
- Keep the store clean and tidy, ensuring shelves are always stocked.
- Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities.
- Engage proactively with customers to understand their needs and deliver remarkableservice throughout their visit.
- Build expert product knowledge to sell and recommend our products and services.
- Utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and act upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome
Marks & Spencer is ready to push boundaries to lead the retail industry into a greener, faster, more inspiring digital era. We are revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy. Flexible working is available. If you require reasonable adjustments to any part of our recruitment process, share those requirements when you apply and we will make every effort to support you.
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Christmas - Customer Assistant - Fashion Home & Beauty - Fosse Park employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas - Customer Assistant - Fashion Home & Beauty - Fosse Park
✨Tip Number 1
Get to know the store! Familiarise yourself with the layout and products before your interview. This way, you can show off your knowledge and enthusiasm for the role, which will definitely impress the hiring team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers and how you'd handle them. Being able to demonstrate your ability to provide excellent service will set you apart from other candidates.
✨Tip Number 3
Be ready to adapt! Retail can be unpredictable, especially during the busy Christmas season. Show that you're flexible and can handle changes on the fly. Share examples from past experiences where you've successfully adapted to new situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Marks & Spencer. Let’s make this happen together!
We think you need these skills to ace Christmas - Customer Assistant - Fashion Home & Beauty - Fosse Park
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the role of Christmas Customer Assistant. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with the Fashion Home & Beauty products offered. Being able to discuss specific items and their features will show your enthusiasm and readiness to engage with customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond to meet a customer's needs, as this aligns perfectly with the role's focus on delivering a great shopping experience.
✨Demonstrate Adaptability
Retail can be unpredictable, especially during the busy Christmas season. Be ready to discuss how you've adapted to changing situations in previous roles. Highlight your ability to stay calm under pressure and manage your workload efficiently.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.