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- Tasks: Serve customers with style and efficiency in our Clothing & Home section.
- Company: Join the iconic M&S team at Birmingham Bullring this Christmas.
- Benefits: Flexible hours, competitive pay, and a fun retail environment.
- Why this job: Be a fashion ambassador and make every shopping experience memorable.
- Qualifications: Passion for fashion and excellent customer service skills.
- Other info: Inclusive workplace with opportunities for growth and development.
All the details
Working Pattern
Saturday 12:15-21:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\’ll be a brand ambassador who\’s ready to recommend our newest fashion items. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\’t wait and enjoy every experience in our store. You\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Christmas Customer Assistant - Fashion, Home & Beauty - Birmingham Bullring employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Fashion, Home & Beauty - Birmingham Bullring
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their values. This will help you connect with the brand and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for a customer. M&S loves passionate individuals, so be ready to share your experiences during the interview.
✨Tip Number 3
Be flexible and adaptable! Retail can be unpredictable, so highlight your ability to handle changing situations. Show them you're ready to roll your sleeves up and tackle whatever comes your way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to use digital tools, just like you'll need to in-store.
We think you need these skills to ace Christmas Customer Assistant - Fashion, Home & Beauty - Birmingham Bullring
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for fashion and customer service shine through in your application. We want to see how excited you are about the role and how you can contribute to making our customers feel valued.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in retail or customer service. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you communicate why you’re the perfect fit for the Christmas Customer Assistant role without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Christmas Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share that experience to show you can adapt quickly.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Be prepared to talk about your experiences working in a team and how you handle flexibility in a fast-paced retail environment. This will highlight your ability to contribute positively to the store atmosphere.
