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- Tasks: Deliver exceptional customer service and promote stylish products in our Clothing & Home section.
- Company: Join the iconic M&S team, known for its commitment to quality and inclusivity.
- Benefits: Flexible working hours, training opportunities, and a chance to be part of a dynamic team.
- Why this job: Be a fashion ambassador and make a real impact during the festive season.
- Qualifications: Passion for fashion, strong communication skills, and a team player attitude.
- Other info: Exciting opportunity to work in a fast-paced retail environment with career growth potential.
Overview
All the details
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation. You\’ll be a brand ambassador who\’s ready to recommend our newest fashion items. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\’t wait and enjoy every experience in our store. You\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Work Pattern:
- Monday: 06:00-10:00
- Tuesday: 06:00-10:00
- Friday: 06:00-10:00
- Saturday: 06:00-10:00
- Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Clothing, Home & Beauty - Liverpool One employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Clothing, Home & Beauty - Liverpool One
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their latest clothing, home, and beauty items. This way, when you chat with the team during your interview, you can show off your passion and knowledge.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to go above and beyond for a customer. Role-play with a friend or family member to get comfortable with handling different situations.
✨Tip Number 3
Be ready to showcase your digital skills! M&S values being digitally confident, so brush up on using apps and in-store devices. Maybe even download the Sparks App and explore its features before your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen to be part of the M&S team. Don’t forget to highlight your flexibility and teamwork skills in your application!
We think you need these skills to ace Christmas Customer Assistant - Clothing, Home & Beauty - Liverpool One
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for fashion and customer service shine through in your application. We want to see how excited you are about helping customers find the perfect products!
Be Specific: When describing your experience, be sure to highlight specific examples of how you've delivered exceptional customer service or worked as part of a team. This helps us see how you'd fit into our M&S family.
Tailor Your Application: Make sure to tailor your application to the role. Use keywords from the job description to show that you understand what we're looking for in a Christmas Customer Assistant.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so we can start the process of getting you on board!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's Clothing, Home & Beauty ranges. Being able to discuss specific products and trends will show your passion for fashion and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a customer, as this aligns perfectly with the role's focus on creating a remarkable shopping experience.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, be ready to discuss your experience with digital tools. Familiarise yourself with the Sparks App and any other relevant technology, and be prepared to explain how you would use these tools to enhance customer interactions.
✨Emphasise Teamwork and Flexibility
M&S values team players, so think of examples that highlight your ability to work well with others and adapt to changing situations. Show that you're ready to roll your sleeves up and contribute positively to the store environment.