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- Tasks: Serve customers in our café, promoting delicious food and drink offerings.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible hours, training provided, and a chance to make an impact.
- Other info: Inclusive environment with opportunities for growth and development.
- Why this job: Be the face of M&S, delivering exceptional service and building customer relationships.
- Qualifications: Passion for food, strong communication skills, and digital confidence.
All the details
Working Pattern
Tuesday 1100-1500
Wednesday 1100-1500
Saturday 1100-1500
To due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join our team at M&S as a Customer Assistant in our café, where you\’ll become a champion of our delightful food and drink offerings, offers, and services. We\’re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend and promote our delicious café menu. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
Being digitally confident is essential. You\’ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\’t wait while maintaining high standards in food safety and hygiene consistently. You\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Cafe - Sevenoaks employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Cafe - Sevenoaks
✨Tip Number 1
Get to know the café menu inside out! Familiarise yourself with the food and drink offerings so you can confidently recommend items to customers. This will show your passion and help you stand out during interviews.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers and handle different situations. Role-playing with friends or family can help you feel more prepared and confident.
✨Tip Number 3
Show off your digital skills! Brush up on using digital tools and devices, as they’re key in enhancing the customer experience. Being tech-savvy will definitely give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team and ready to make a positive impact.
We think you need these skills to ace Christmas Customer Assistant - Cafe - Sevenoaks
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for food and drink shine through! We want to see how much you love sharing your knowledge with customers, so don’t hold back on expressing your passion.
Be Digital Savvy: Since being digitally confident is key for this role, make sure to highlight any experience you have with digital tools. Mention how you've used technology in previous jobs to enhance customer experiences – it’ll show us you’re ready to hit the ground running!
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Use keywords from the listing to demonstrate that you understand what we’re looking for and how you fit the bill.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Marks and Spencer
✨Know Your Menu
Familiarise yourself with the café menu and any seasonal offerings. Being able to discuss your favourite items and recommend them confidently will show your passion for the role and impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer, as this aligns perfectly with the role's focus on delivering remarkable service.
✨Be Digitally Savvy
Brush up on your digital skills, especially if you're not already familiar with digital menus or in-store devices. Mention any experience you have with technology in retail, as being digitally confident is essential for this position.
✨Emphasise Teamwork and Flexibility
Think of examples that demonstrate your ability to work well in a team and adapt to changing situations. Highlighting your flexibility and willingness to support colleagues will resonate well with the interviewers, as teamwork is crucial in this role.