At a Glance
- Tasks: Become a café champion, serving delicious food and drink while providing exceptional customer service.
- Company: Join M&S, a leading retailer known for quality and innovation.
- Benefits: Flexible hours, competitive pay, and a fun team environment.
- Other info: Perfect for students looking for festive work with potential for growth.
- Why this job: Make customers smile and share your passion for food in a vibrant café setting.
- Qualifications: No prior experience needed, just a love for great service and teamwork.
Overview
Summary
Cafe Customer Assistant
All the details
Join our team at M&S as a Customer Assistant in our café, where you\'ll become a champion of our delightful food and drink offerings, offers, and services. We\'re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers. You\'ll be a brand ambassador who\'s ready to recommend and promote our delicious café menu. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Work Pattern
- Week 1: Tuesday 11:00-15:00
- Week 1: Wednesday 09:30-17:30
- Week 1: Thursday 11:00-15:00
- Week 1: Saturday 11:30-15:30
Note: As part of operational requirements, successful candidates may be asked to work up to full time during the weeks commencing 14th and 21st December.
Responsibilities and Expectations
Are you ready for it? Take your marks and get ready to apply.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver best in town\' standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver best in town\' standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,it\'s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills / Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
#Christmas
Christmas Customer Assistant - Café - Livingston Almondvale employer: Marks and Spencer
Joining M&S as a Christmas Customer Assistant in our Livingston Almondvale café means becoming part of a vibrant team that values exceptional service and a passion for food. We offer a supportive work culture where your growth is nurtured through training and development opportunities, alongside flexible working arrangements during the festive season. With a commitment to employee well-being and a focus on creating an inclusive environment, M&S stands out as an employer dedicated to making every team member feel valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Café - Livingston Almondvale
✨Tip Number 1
Get to know the café menu inside out! Familiarise yourself with the latest food and drink trends so you can confidently recommend items to customers. This will not only impress them but also show that you're genuinely passionate about what you’re selling.
✨Tip Number 2
Be proactive in engaging with customers. Don’t wait for them to approach you; instead, take the initiative to ask if they need help or recommendations. This creates a welcoming atmosphere and makes customers feel valued.
✨Tip Number 3
Show off your digital skills! Use the digital tools available to enhance the customer experience. Whether it’s helping them navigate the digital menu or using in-store devices, being tech-savvy will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are enthusiastic about joining our team directly through our platform.
We think you need these skills to ace Christmas Customer Assistant - Café - Livingston Almondvale
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for food and drink shine through in your application. We want to see how much you love sharing your knowledge about the latest trends and how you can bring that passion to our café.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure to highlight your relevant experience and skills without any fluff. Remember, we’re looking for someone who can communicate effectively!
Tailor Your Application:Make sure to customise your application to fit the role of a Christmas Customer Assistant. Mention specific responsibilities from the job description and how your past experiences align with them. This shows us you’ve done your homework!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know Your Menu Inside Out
Before the interview, make sure you’re familiar with the café's menu and any seasonal offerings. Being able to discuss your favourite items and suggest pairings will show your passion for food and drink, which is key for this role.
✨Show Off Your Digital Skills
Since the job requires using digital tools, be prepared to talk about your experience with technology. Mention any apps or systems you've used in previous roles, and how you can leverage them to enhance customer experiences.
✨Demonstrate Team Spirit
This role is all about teamwork, so think of examples where you’ve worked well with others. Share stories that highlight your ability to support colleagues and create a positive environment, as this will resonate well with the interviewers.
✨Be Customer-Centric
Prepare to discuss how you would engage with customers and understand their needs. Think of specific instances where you’ve gone above and beyond for a customer, as this will illustrate your commitment to excellent service.
