At a Glance
- Tasks: Deliver exceptional customer service in our café and promote delicious food and drink offerings.
- Company: Join M&S, a leading retailer known for quality and customer care.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on inclusivity and collaboration.
- Why this job: Be part of a festive team and create memorable experiences for customers.
- Qualifications: Passion for food, great communication skills, and a team player attitude.
Overview
Join our team at M&S as a Customer Assistant in our café, where you\'ll become a champion of our delightful food and drink offerings, offers, and services. We\'re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You\'ll be a brand ambassador who\'s ready to recommend and promote our delicious café menu. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
Being digitally confident is essential. You\'ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\\\'t wait while maintaining high standards in food safety and hygiene consistently. You\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\'ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver best in town\\\' standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver best in town\\\' standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,its strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
- #Christmas
Christmas Customer Assistant - Cafe - Glasgow Pollock employer: Marks and Spencer
At M&S, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to grow. As a Christmas Customer Assistant in our Glasgow Pollock café, you'll enjoy flexible working hours, comprehensive training, and the opportunity to engage with customers while promoting our exceptional food and drink offerings. Join us to be part of a supportive team that champions personal development and embraces innovation in delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Cafe - Glasgow Pollock
✨Tip Number 1
Get to know the café menu inside out! Familiarise yourself with the latest food and drink trends so you can chat confidently with customers. This will not only impress them but also show that you're genuinely passionate about what M&S offers.
✨Tip Number 2
Practice your digital skills! Since being digitally confident is key, make sure you’re comfortable using all the digital tools available. This will help you enhance the customer experience and ensure you’re ready to assist customers efficiently.
✨Tip Number 3
Show off your team spirit! Being a great team player is crucial, so be ready to support your colleagues and create an inclusive environment. A positive attitude goes a long way in making the café a welcoming place for everyone.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get your application noticed. Plus, it shows you’re serious about joining the M&S family and ready to deliver that top-notch customer service we pride ourselves on.
We think you need these skills to ace Christmas Customer Assistant - Cafe - Glasgow Pollock
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for food and drink shine through! We want to see that you’re genuinely excited about being a part of our café team and sharing that passion with our customers.
Be Digital Savvy:Since being digitally confident is key for this role, make sure to highlight any experience you have with digital tools or platforms. Show us how you can use technology to enhance the customer experience – it’ll definitely catch our eye!
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what we’re looking for. Personalising your application shows us that you’ve done your homework and are serious about joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to navigate – just a few clicks and you’re on your way!
How to prepare for a job interview at Marks and Spencer
✨Know Your Stuff
Make sure you brush up on M&S's café menu and the latest food and drink trends. Being able to chat confidently about what’s on offer will show that you’re passionate and knowledgeable, which is exactly what they’re looking for!
✨Show Off Your Digital Skills
Since being digitally confident is key, practice using digital tools like menus or in-store devices before your interview. You might even want to mention any experience you have with similar tech to demonstrate your comfort level.
✨Emphasise Team Spirit
Prepare examples of how you’ve worked well in a team before. M&S values collaboration, so sharing stories about how you’ve supported colleagues or created a positive environment will resonate well with the interviewers.
✨Be Ready for Change
Retail can be unpredictable, so think of times when you’ve adapted to change or handled challenges effectively. Showing that you can cope with change and still deliver great service will set you apart from other candidates.
