At a Glance
- Tasks: Serve customers with a smile and promote our delicious café menu.
- Company: Join the M&S team at Gateway M40 Banbury.
- Benefits: Flexible hours, great team environment, and opportunities for growth.
- Other info: Perfect for high school and college students looking for festive work!
- Why this job: Be a part of a vibrant café culture and enhance customer experiences.
- Qualifications: Passion for food, digital confidence, and teamwork skills.
Summary
Cafe Customer Assistant
All the details
Work Pattern
- Sunday: 11:00 - 15:00
- Tuesday: 12:00 - 16:00
- Thursday: 11:00 - 15:00
- Friday: 11:00 - 15:00
- Saturday: 12:00 - 16:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join our team at M&S as a Customer Assistant in our café, where you\'ll become a champion of our delightful food and drink offerings, offers, and services. We\'re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You\'ll be a brand ambassador who\'s ready to recommend and promote our delicious café menu. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
Being digitally confident is essential. You\'ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\'t wait while maintaining high standards in food safety and hygiene consistently. You\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\'ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver best in town\' standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver best in town\' standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,it\'s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Christmas Customer Assistant - Café - Gateway M40 Banbury employer: Marks and Spencer
At M&S, we pride ourselves on creating a vibrant and inclusive work environment where our Christmas Customer Assistants can thrive. With a focus on employee growth and development, we offer comprehensive training and digital learning solutions to enhance your skills while you engage with customers in our café. Join us at the Gateway M40 Banbury location, where you'll not only enjoy competitive benefits but also be part of a team that values collaboration and exceptional service, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Café - Gateway M40 Banbury
✨Tip Number 1
Get to know the café menu inside out! Familiarise yourself with all the food and drink offerings so you can confidently recommend items to customers. This will not only impress them but also show that you're genuinely passionate about what you’re selling.
✨Tip Number 2
Practice your digital skills! Since being digitally confident is essential, make sure you’re comfortable using any in-store devices or digital menus. This will help you assist customers more efficiently and enhance their overall experience.
✨Tip Number 3
Show off your team spirit! Being a great team player is crucial, so be ready to support your colleagues and create a positive café environment. A friendly attitude goes a long way in making both customers and teammates feel valued.
✨Tip Number 4
Flexibility is key! Be prepared to adapt to different areas of the store and changing demands. This shows that you’re versatile and ready to tackle whatever comes your way, which is super important during the busy Christmas period.
We think you need these skills to ace Christmas Customer Assistant - Café - Gateway M40 Banbury
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re excited about the role and ready to share your knowledge of the latest food trends with our customers.
Be Clear and Concise:Keep your application straightforward and to the point. Highlight your relevant experience and skills that match the job description, especially your ability to work efficiently and maintain high standards in food safety and hygiene.
Emphasise Teamwork:Since being a team player is crucial for us, make sure to mention any previous experiences where you’ve worked well with others. Show us how you can contribute to creating an inclusive café environment and support your colleagues.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with M&S.
How to prepare for a job interview at Marks and Spencer
✨Know Your Menu Inside Out
Make sure you’re familiar with the café menu and any seasonal offerings. Being able to recommend items confidently will show your passion for food and drink, which is key for this role.
✨Showcase Your Digital Savvy
Since being digitally confident is essential, be prepared to discuss how you’ve used digital tools in previous roles. Mention any experience with digital menus or in-store devices to highlight your tech skills.
✨Emphasise Teamwork and Flexibility
This role requires a strong team player who can adapt to changing demands. Share examples of how you’ve worked collaboratively in past jobs and how you’ve handled unexpected challenges.
✨Customer Service is Key
Prepare to discuss your approach to customer service. Think of specific instances where you went above and beyond to ensure a great experience for customers, as this aligns perfectly with the company’s values.
