At a Glance
- Tasks: Serve customers in our café, promoting delicious food and drink offerings.
- Company: Join the dynamic team at M&S, a leader in retail innovation.
- Benefits: Flexible hours, inclusive environment, and opportunities for personal growth.
- Other info: Embrace a vibrant work culture with a focus on diversity and inclusion.
- Why this job: Be the face of M&S, delivering exceptional service and making customers feel valued.
- Qualifications: Strong communication skills and a passion for customer service.
Overview
Christmas Customer Assistant - Cafe - Aylesbury. Join our team at M&S as a Customer Assistant in our Café, where you\'ll become a champion of our delightful food and drink offerings, offers, and services. We\'re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers. You\'ll be a brand ambassador who\'s ready to recommend and promote our delicious café menu. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us. Being digitally confident is essential. You\'ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them. Efficiency and effectiveness are key aspects of your role ensuring that our customers don\\\'t wait while maintaining high standards in food safety and hygiene consistently. You\\\'ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being a team player is crucial. You\\\'ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Work Pattern
Week 1: Sunday 10:00-14:00; Thursday 10:00-14:00; Friday 09:00-13:00; Saturday 13:30-17:30
Week 2: Sunday 10:00-14:00; Monday 10:00-14:00; Tuesday 13:30-17:30; Thursday 10:00-14:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- Receive training to utilise all digital tools and communication channels to deliver for the customer every time
Requirements
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Diversity and Inclusion
Everyone\\\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\'s why we\\\'re revolutionising how we work and offering our most exciting opportunities yet. There\\\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
Christmas Customer Assistant - Cafe - Aylesbury employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and encouraged to grow. As a Christmas Customer Assistant in our Aylesbury Café, you'll enjoy flexible working hours, comprehensive training, and the opportunity to engage with customers while promoting our delightful food and drink offerings. Join us in creating a welcoming environment that champions diversity and inclusion, ensuring that both our employees and customers feel appreciated and respected.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Cafe - Aylesbury
✨Tip Number 1
Get to know the café menu inside out! Familiarise yourself with the food and drink offerings so you can confidently recommend items to customers. This will not only impress them but also show that you're genuinely passionate about what we serve.
✨Tip Number 2
Practice your digital skills! Since being digitally confident is key, make sure you’re comfortable using any digital tools we have in-store. This will help you assist customers more effectively and enhance their shopping experience.
✨Tip Number 3
Show off your customer service skills! Engage with customers proactively, listen to their needs, and provide remarkable service. Remember, it’s all about making them feel valued and ensuring they leave with a smile.
✨Tip Number 4
Be flexible and ready to adapt! Retail can be unpredictable, so being open to change and willing to help out wherever needed will make you a valuable team player. Plus, it shows that you’re committed to creating a great café environment for everyone.
We think you need these skills to ace Christmas Customer Assistant - Cafe - Aylesbury
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for food and drink shine through! We want to see how much you love sharing your knowledge with customers, so don’t hold back on expressing your passion.
Be Customer-Focused:Remember, it’s all about the customer experience! Highlight any previous roles where you’ve gone above and beyond to make customers feel valued. We’re looking for those who put customers before tasks every time.
Demonstrate Digital Confidence:Since being digitally savvy is key, mention any experience you have with digital tools or technology. Show us how you can use these tools to enhance the customer experience in our café.
Tailor Your Application:Make sure to tailor your application to the role. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Marks and Spencer
✨Know Your Menu
Familiarise yourself with the café menu and any seasonal offerings. Being able to discuss your favourite items and recommend them confidently will show your passion for the role and impress your interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help a customer, as this aligns perfectly with the expectations of a Christmas Customer Assistant.
✨Be Digitally Savvy
Brush up on your digital skills, especially if you're familiar with using digital menus or in-store devices. Be ready to discuss how you would use these tools to enhance the customer experience during your interview.
✨Emphasise Teamwork and Flexibility
Think of examples that demonstrate your ability to work well in a team and adapt to changing situations. Highlighting your flexibility and willingness to support colleagues will resonate well with the interviewers.
