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For Companies At a Glance
- Tasks: Deliver an amazing shopping experience and serve customers with a smile.
- Company: Join a leading retail brand known for its festive spirit.
- Benefits: Flexible hours, competitive pay, and a fun work environment.
- Why this job: Be part of the holiday magic and make customers' days brighter.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Opportunity to learn and grow in a dynamic team.
Summary
Cafe Customer Assistant
All the details
Working Pattern
Wk 1 Tue 12:00-17:30, Wed 12:00-17:30, Sat 12:00-18:00
Wk 2 Wed 12:00-17:30, Thu 12:00-17:30, Fri 12:00-18:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver best in town\’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver best in town\’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,it\’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
#Christmas
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Christmas Cafe Customer Assistant - Plymouth employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Cafe Customer Assistant - Plymouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios. Being able to demonstrate your ability to engage with customers and meet their needs will set you apart.
✨Tip Number 3
Be ready to share your experiences! During the interview, talk about times when you've gone above and beyond for customers or worked well in a team. Real-life examples can really make your application stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join the team!
We think you need these skills to ace Christmas Cafe Customer Assistant - Plymouth
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for delivering a great shopping experience shine through. We want to see how you put customers first and how you can contribute to making our cafe the best in town!
Be Specific About Your Skills: Make sure to highlight any relevant experience or skills that match the job description. Whether it's your product knowledge or your ability to engage with customers, we want to know how you can help us achieve our goals.
Keep It Clear and Concise: We appreciate a well-structured application! Keep your sentences clear and to the point, so we can easily see why you’d be a great fit for the role. Remember, attention to detail is key!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand how they operate and what their customer service standards are. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Show Off Your Customer Service Skills
As a Christmas Cafe Customer Assistant, you'll be interacting with customers all day. Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your ability to engage with people and understand their needs, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle different situations, like dealing with a difficult customer or managing multiple tasks at once. Practising these scenarios can help you respond confidently and effectively.
✨Demonstrate Your Team Spirit
The role requires collaboration with colleagues, so be prepared to discuss how you work well in a team. Share examples of how you've supported others in the past and how you can contribute to a positive working environment. This will show that you're not just focused on your own success but also on helping the team thrive.