At a Glance
- Tasks: Keep our stores running smoothly by managing stock and deliveries.
- Company: Join the dynamic team at M&S, a leading retail brand.
- Benefits: Competitive pay with an unsocial hours premium and flexible shifts.
- Other info: Great teamwork environment with opportunities to grow.
- Why this job: Be the backbone of our store and make a real difference.
- Qualifications: Must be 18+, digitally savvy, and ready for a fast-paced role.
The predicted salary is between 11 - 12 £ per hour.
Join our team at M&S as a Customer Assistant in Operations. You'll be the backstage powerhouse of our stores. It's a physically demanding, high‑intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.
Work Pattern:
- Sunday 04:45–08:45
- Monday 04:45–08:45
- Tuesday 04:45–08:45
- Friday 04:45–08:45
Age and Safety:
This job role involves working early mornings and we cannot consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00–06:00.
Responsibilities:
- Manage stock, deliveries and all behind‑the‑scenes work to ensure the shop floor stays full, clean and ready for customers.
- Keep the flow of products moving with urgency and accuracy.
- Work across the wider store as needed, adapting to the pace and demands of retail.
- Use digital tools to track deliveries and manage stock efficiently and to ensure availability and speed.
- Collaborate as a team and support colleagues across the store.
Qualifications / Skills:
- Digital confidence and ability to use stock‑management tools.
- Flexibility to work early mornings and throughout the day as required.
- Strong teamwork and cross‑functional collaboration.
- Ability to work in a physically demanding, high‑tempo environment.
This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Operations - Chipping Norton employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Chipping Norton where teamwork and collaboration are at the heart of our operations. As a Customer Assistant in Operations, you'll enjoy competitive pay, including an unsocial hours premium, and the opportunity to develop your skills in a fast-paced retail setting. Our commitment to employee growth and a supportive culture ensures that you can thrive while contributing to the seamless experience our customers expect.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Operations - Chipping Norton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Marks and Spencer and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Marks and Spencer and let us see your personality shine through!
We think you need these skills to ace Customer Assistant - Operations - Chipping Norton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Marks and Spencer.
Get Familiar with Our Brand:Before applying, take some time to learn about Marks and Spencer and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Marks and Spencer
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Marks and Spencer.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Marks and Spencer will surely appreciate.
