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- Tasks: Serve customers and promote our delicious bakery products with exceptional service.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible working hours, inclusive environment, and training opportunities.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Passion for baking and strong communication skills required.
- Other info: Great opportunity for career growth in a dynamic retail environment.
The predicted salary is between 11 - 13 £ per hour.
Work Pattern:
- Saturday 0600-1400
- Monday 0600-1400
- Tuesday 0600-1400
To comply with health and safety legislation, colleagues in this role must be 18 years of age or older.
Join our team at M&S as a Customer Assistant in our Bakery section, where you will become a champion of our delicious baked goods. We are seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.
You will be a brand ambassador who is ready to recommend our delicious bakery products. Through remarkable service, you will make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait; you will be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You will utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role, ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You will be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You will take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose:
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We will give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome:
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Instore Bakery - Chippenham Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Instore Bakery - Chippenham Simply Food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery products. This will help you show your passion for the role and impress them with your knowledge.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. Being able to share these stories will highlight your commitment to delivering excellent service.
✨Tip Number 3
Be ready to demonstrate your digital skills! Familiarise yourself with tools like the Sparks App, as being digitally confident is key in this role. Show them you can use tech to enhance the customer experience.
✨Tip Number 4
Don’t forget to showcase your teamwork! Share experiences where you’ve worked well with others, as being a team player is crucial at M&S. They want to see that you can create a positive environment for both colleagues and customers.
We think you need these skills to ace Customer Assistant - Instore Bakery - Chippenham Simply Food
Some tips for your application 🫡
Show Your Passion for Baking: When you're writing your application, let your love for baking shine through! Share any experiences you have with bakery products or how you've enjoyed them in the past. We want to see that you're excited about being a part of our team!
Highlight Your Customer Service Skills: Make sure to mention any previous roles where you've provided excellent customer service. We value those who can engage with customers and make their shopping experience memorable, so give us examples of how you've done this before!
Be Digital Savvy: Since being digitally confident is key for this role, don’t forget to mention any experience you have with digital tools or apps. If you've used something similar to the Sparks App, tell us about it! We want to know how you can enhance the customer experience.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Use keywords from the listing to show us that you understand what we're looking for. And remember, applying through our website is the best way to get your foot in the door!
How to prepare for a job interview at Marks and Spencer
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with the different types of bread, pastries, and cakes that M&S offers. Being able to discuss your favourite items and why they stand out will show your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your commitment to delivering remarkable service.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, make sure you’re familiar with digital tools like the Sparks App. You could even download it beforehand and explore its features. Mentioning how you can use these tools to enhance customer experience will impress your interviewers.
✨Emphasise Teamwork and Flexibility
M&S values teamwork and adaptability, so be ready to discuss how you work well in a team and handle changing situations. Share specific examples of how you've collaborated with colleagues or adapted to new challenges in previous roles.
