At a Glance
- Tasks: Lead change initiatives and design structured approaches for customer service transformation.
- Company: Marks and Spencer, a leading retail brand with a positive workplace culture.
- Benefits: Competitive benefits and a supportive work environment.
- Other info: Collaborate with diverse stakeholders and enjoy a dynamic work atmosphere.
- Why this job: Make a real difference in customer experiences while developing your change management skills.
- Qualifications: Strong communication skills and experience in change management are essential.
The predicted salary is between 60000 - 80000 £ per year.
Marks and Spencer is seeking a proactive Change Manager to lead change and transformation in Customer Services.
You will design structured change approaches and ensure project delivery is on time and measurable.
Strong communication skills and experience in change management are essential.
The role requires collaboration with various stakeholders to improve experiences for customers and colleagues.
Competitive benefits and a positive workplace culture are part of what we offer at M&S.
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We think you need these skills to ace ADKAR Change & Transformation Lead in Chester
Change Management
Project Delivery
Structured Change Approaches
Strong Communication Skills
Stakeholder Collaboration
Customer Experience Improvement
Colleague Experience Improvement
