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- Tasks: Serve customers with fresh bakery products and maintain high standards of quality.
- Company: Join the dynamic team at M&S, a leader in retail innovation.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive work environment.
- Why this job: Be the face of M&S, delivering exceptional service and making a real impact.
- Qualifications: Passion for food, strong communication skills, and a commitment to teamwork.
- Other info: Fast-paced role with opportunities for growth and development.
The predicted salary is between 13 - 16 £ per hour.
Work Pattern:
- Week 1: Sunday 06:30 - 14:30, Monday 04:30 - 12:30, Tuesday 04:30 - 12:30
- Week 2: Monday 04:30 - 12:30, Tuesday 04:30 - 12:30, Saturday 04:30 - 12:30
Under 18 disclaimer: This job role involves working with specialist cutting equipment and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We’re seeking passionate individuals with a love for food that strive for perfection every day. You’ll be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift - delivering hot bread, fresh perspectives, and fast, five-star service to our customers.
At M&S, our customers don’t wait. You’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety. You’ll confidently manage demand, keeping our shelves full and our customers impressed. Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours.
Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high-quality output. Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination. This is a tough, fast-paced role - but one where you’ll see the impact of your work, every single day. Are you ready for it? Take Your Marks and apply today.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone's Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - InStore Bakery - Cheltenham employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - InStore Bakery - Cheltenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery section. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. Being able to share these stories will demonstrate your commitment to delivering five-star service.
✨Tip Number 3
Be ready to showcase your teamwork! This role is all about collaboration, so come prepared with examples of how you've worked well in a team before. Highlighting your adaptability and communication skills will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital tools we use at M&S.
We think you need these skills to ace Customer Assistant - InStore Bakery - Cheltenham
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let your love for food shine through! Share any experiences or stories that highlight your enthusiasm for fresh produce and how you can bring that energy to our Bakery section.
Highlight Your Team Spirit: We’re all about teamwork at M&S, so make sure to mention any past experiences where you’ve worked closely with others. Show us how you can contribute to a fast-paced environment while keeping the vibe positive!
Be Clear About Your Availability: Since this role involves early starts and flexible hours, be upfront about your availability in your application. This helps us understand how you can fit into our busy schedule and keep things running smoothly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Marks and Spencer
✨Know Your Bakery Basics
Familiarise yourself with the bakery products M&S offers. Being able to discuss your favourite items or any new products shows your passion for food and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer, as this role is all about delivering a great shopping experience.
✨Demonstrate Team Spirit
Be ready to talk about your experiences working in a team. Highlight how you’ve collaborated with others to achieve common goals, especially in fast-paced environments, as teamwork is crucial in this role.
✨Embrace Flexibility
Since the job requires adapting to different roles and shifts, be prepared to discuss your flexibility. Share instances where you successfully adjusted to changing situations or took on various responsibilities.
