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- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at the heart of our store.
- Benefits: Competitive pay, including unsocial hours premium, and a dynamic work atmosphere.
- Other info: Great opportunity for personal growth in a bustling café setting.
- Why this job: Be part of a high-energy team and make customers' days brighter.
- Qualifications: Must be 18+, with a knack for teamwork and digital tools.
The predicted salary is between 12 - 13 £ per hour.
Work Pattern:
- Sunday 09:00-17:00
- Monday 04:30-12:30
- Tuesday 04:30-12:30
- Saturday 10:30-18:30
Under 18 disclaimer: This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Cheltanham in Cheltenham employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Cheltanham in Cheltenham
✨Tip Number 1
Get to know the café vibe! Before your interview, pop in and observe how the team interacts with customers. This will help you understand the pace and service style, plus it shows your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy queue or a tricky customer. Role-playing these situations with a friend can boost your confidence and prepare you for the real deal.
✨Tip Number 3
Show off your digital skills! Since being digitally confident is key, brush up on any relevant tech tools or apps that might be used in the café. Mentioning this during your chat can really set you apart from other candidates.
✨Tip Number 4
Teamwork makes the dream work! Be ready to share examples of how you've worked well in a team before. Highlighting your ability to support colleagues under pressure will show you're a perfect fit for the high-performance culture at M&S.
We think you need these skills to ace Customer Assistant - Cafe - Cheltanham in Cheltenham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about working in a fast-paced café environment and delivering top-notch service to our customers.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience. If you've worked in a similar role or have customer service experience, shout about it! We love seeing how your skills match what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Assistant role at M&S Café.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in a café entails. Familiarise yourself with the job description and think about how your skills align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering five-star service, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you handled pressure well or went above and beyond for a customer. This will demonstrate your ability to thrive in a busy café environment.
✨Demonstrate Team Spirit
Teamwork is crucial in this role, so be ready to discuss how you work well with others. Share experiences where you collaborated with colleagues to achieve a common goal or helped out during busy times. This will show that you can contribute to a high-performance culture, even when things get hectic.
✨Be Digitally Savvy
As you'll be using digital tools to take and fulfil orders, it's important to highlight your comfort with technology. If you have experience with similar systems or apps, mention it! If not, express your willingness to learn quickly. Being digitally confident will set you apart from other candidates.