At a Glance
- Tasks: Assist customers with travel money services and ensure a smooth transaction experience.
- Company: Join M&S, a leading retailer known for its commitment to quality and customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Diverse workplace with a focus on inclusion and equal opportunities.
- Why this job: Be part of a dynamic team and help customers make their travel dreams come true.
- Qualifications: Must be 18 or older; strong communication skills and a passion for customer service.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern:
- Week 1: Mon 08:00-16:00, Tue 08:00-19:00, Wed 08:00-19:00, Thurs 08:00-19:00
- Week 2: Mon 08:00-16:00, Tue 08:00-19:00, Thurs 08:00-15:00, Fri 08:00-15:00, Sat 08:00-15:00
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Key Capabilities:
- Understands how M&S operates, its strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - asks why the company does things the way it does and suggests improvements
- Effective at communicating; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reactions for the team
- Copes well with change and work challenges, recovering quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills / Experience:
- Contributing to store profitability
- Work to get things done right first time within timescales
- Comprehensive knowledge of Travel Money channels
- Good level of product knowledge and other services
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities to delight
- Adapting to change
- Flexible and able to learn quickly
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
- M&S Bank
- Travel Money support team
We are an equal opportunity employer and committed to diversity and inclusion.
Customer Assistant - Travel Money - Chelmsford employer: Marks and Spencer
As a Customer Assistant in Travel Money at M&S in Chelmsford, you will be part of a dynamic team that values excellence and innovation. Our inclusive work culture fosters personal growth and development, offering you the chance to enhance your skills while contributing to our commitment to customer satisfaction. With flexible working hours and a supportive environment, M&S is dedicated to ensuring that every employee feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Travel Money - Chelmsford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Marks and Spencer and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Marks and Spencer and let us see your personality shine through!
We think you need these skills to ace Customer Assistant - Travel Money - Chelmsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Marks and Spencer.
Get Familiar with Our Brand:Before applying, take some time to learn about Marks and Spencer and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Marks and Spencer
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Marks and Spencer.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Marks and Spencer will surely appreciate.
