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- Tasks: Manage the Change Enablement process in a fast-paced DevOps environment.
- Company: Join M&S, a dynamic and inclusive retail leader.
- Benefits: Enjoy 20% discount, competitive holidays, and wellbeing support.
- Why this job: Be part of transformative change in a high-velocity tech setting.
- Qualifications: Experience in DevOps, ITIL practices, and change management tools.
- Other info: Diverse teams welcomed; support available throughout the recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
Summary
The Change Enablement Manager plays a critical role within the Service Management organisation, responsible for governing and facilitating the Change Enablement process in the D&T high-velocity DevOps environment. This role ensures that changes to D&T products and services are efficiently planned, assessed, approved, scheduled, and implemented to minimise disruption to business operations whilst accelerating speed to value.
All the details
What\’s in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We\’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special
- After completing your probationary period, you\’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you\’re passionate about through a dedicated day away from work.
What you\’ll do
- Oversee and manage the end-to-end Change Enablement process, ensuring that all changes to D&T products and services are effectively planned, assessed, approved, scheduled, and implemented.
- Implement appropriate controls and governance to maintain the stability and integrity of business operations while facilitating change in a high-velocity DevOps environment.
- Define, document, and implement Standard Changes (pre-approved, low-risk changes), ensuring they are aligned with ITIL 4 practices and are continuously optimised for speed and efficiency.
- Collaborate closely with DevOps teams to align change management processes with Continuous Integration/Continuous Deployment (CI/CD) pipelines, ensuring that the change process does not hinder automation or the speed of deployment.
- Ensure the efficient and effective handling of Emergency Changes to resolve urgent incidents or risks, adhering to a defined escalation path and prioritising based on business impact.
Who you are
- Strong knowledge of DevOps, high-velocity environments with an understanding of CI/CD processes and their impact on Change Enablement.
- Deep expertise in ITIL service management practices, including incident, event, asset, configuration, problem, change and release Management.
- Strong experience leading and governing change processes to ensure that changes are well-planned and executed with minimal disruption
- Solid technical knowledge of IT infrastructure, products/applications, and network operations, with a clear understanding of how these components interact, and typical technical issues that may cause unplanned disruption.
- Experience working with IT Service Management (ITSM) and DevOps tools and platforms, including ServiceNow / BMC Helix, Jira, Confluence and GitHub and with an excellent understanding and experience of Change Management module capabilities, collaboration enablers.
Everyone\’s welcome
We are ambitious about the future of retail. We\’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We\’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you\’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don\’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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Change Manager - ITSM employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Manager - ITSM
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already at M&S. A friendly chat can open doors and give you insider info on the Change Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL and DevOps knowledge. Be ready to discuss how you've managed change processes in high-velocity environments – they’ll want to see your expertise in action!
✨Tip Number 3
Showcase your problem-solving skills! Think of examples where you’ve successfully navigated challenges in change management. This will demonstrate your ability to minimise disruption while driving efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team and making a difference.
We think you need these skills to ace Change Manager - ITSM
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Change Enablement and ITIL practices. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Your DevOps Knowledge: Since this role is all about navigating high-velocity environments, be sure to mention your familiarity with CI/CD processes and any tools like ServiceNow or Jira. We love seeing candidates who can bridge the gap between change management and DevOps!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Make it easy for us to see why you’re a great fit for the Change Manager position!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know Your Change Management Inside Out
Make sure you brush up on your knowledge of ITIL service management practices and the Change Enablement process. Be ready to discuss how you've successfully managed changes in high-velocity environments before, especially in relation to CI/CD pipelines.
✨Showcase Your DevOps Experience
Highlight your experience with DevOps tools like ServiceNow, Jira, and GitHub. Prepare examples of how you've collaborated with DevOps teams to ensure that change processes align with automation and deployment speed.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical situations related to emergency changes or unplanned disruptions. Think through your approach to prioritising business impact and maintaining stability while implementing changes.
✨Emphasise Your Collaborative Skills
Since this role involves working closely with various teams, be ready to discuss how you foster collaboration and communication. Share specific instances where your teamwork led to successful change implementations.