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- Tasks: Lead the food section, ensuring excellent customer service and product knowledge.
- Company: Join M&S, a trusted name in retail with a focus on quality and innovation.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in a dynamic environment.
- Why this job: Be a brand ambassador and make a real impact on customer experiences every day.
- Qualifications: Passion for food, strong communication skills, and a team player attitude.
- Other info: Inclusive workplace with a commitment to diversity and flexible working options.
The predicted salary is between 11 - 17 £ per hour.
Join our team at M&S as a Shift Lead in our Food section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You'll be a brand ambassador who's ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. At M&S our customers don't wait, you'll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Work Pattern
- Thursday 13:30-21:30
- Friday 13:30-21:30
- Saturday 13:30-21:30
Rate of Pay
£14.47 per hour (increasing from £13.65 p/h from 1st April 2026)
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Everyone's Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Shift Lead - Food - Chalfont St Peter SF in Chalfont Saint Peter employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Chalfont St Peter SF in Chalfont Saint Peter
✨Tip Number 1
Get to know M&S inside out! Familiarise yourself with their Food products and services. When you walk into that interview, show off your passion and knowledge – it’ll make you stand out as a true brand ambassador.
✨Tip Number 2
Be ready to demonstrate your customer service skills. Think of examples where you've gone above and beyond for customers in the past. M&S values excellent service, so let them see how you can make customers feel valued.
✨Tip Number 3
Show your flexibility! Retail can be unpredictable, so share experiences where you’ve adapted to changing situations. Highlighting your ability to roll with the punches will resonate well with the team at M&S.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Shift Lead - Food - Chalfont St Peter SF in Chalfont Saint Peter
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that make you excited about the role. We want to see that you're not just applying for a job, but that you're genuinely passionate about what we offer.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience in your application. We’re looking for individuals who can create a welcoming atmosphere and make customers feel valued. Share specific examples of how you've gone above and beyond for customers in the past!
Be Digitally Confident: Since being digitally savvy is key for this role, mention any experience you have with digital tools or apps. If you've used similar technology before, let us know! This will show us that you're ready to enhance the customer experience using our digital resources.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Marks and Spencer
✨Know Your M&S Food Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their latest offerings and be ready to discuss what makes them special. This will show your passion for the brand and your ability to recommend products confidently.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help a customer. This will highlight your commitment to making customers feel valued, which is crucial for the Shift Lead role.
✨Show Your Team Spirit
Be ready to talk about your experience working in teams. Share specific instances where you supported colleagues or contributed to a positive team atmosphere. This will demonstrate that you understand the importance of collaboration in creating an inclusive store environment.
✨Embrace Digital Tools
Since being digitally confident is essential, make sure you’re familiar with tools like the Sparks App. Be prepared to discuss how you would use digital resources to enhance the customer experience. Showing that you can adapt to technology will set you apart from other candidates.