At a Glance
- Tasks: Deliver style advice and five-star service in a fast-paced retail environment.
- Company: Join M&S, a leading brand in fashion, home, and beauty.
- Benefits: Flexible hours, team support, and a vibrant work culture.
- Other info: Dynamic role with opportunities to grow in a high-demand setting.
- Why this job: Be a fashion ambassador and help customers discover trendy products.
- Qualifications: Passion for fashion and strong customer service skills.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern:
- Friday - 16.30-20.30
- Saturday - 10.00-18.30
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll play a vital frontline role in delivering style advice and five-star service. This isn't just a retail job - it's a role for people who love pace, want to work hard and play their part in delivering our transformation.
We're looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You'll be a resilient and confident brand ambassador who's ready to serve our customers and sell our latest fashion items.
At M&S, our customers don't wait. You'll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
Efficiency and effectiveness are non-negotiable. You'll keep standards sky-high while balancing speed and accuracy, even when the pressure is on. Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
Flexibility is vital. Retail moves fast - and you'll move faster. You'll adapt to where you're needed, when you're needed, always ready to meet the next challenge head-on.
This is the frontline of fashion retail - are you ready for it? Take Your Marks and apply today.
Customer Assistant - Fashion, Home & Beauty - Castleford Outlet employer: Marks and Spencer
Joining M&S as a Customer Assistant in Castleford Outlet means becoming part of a dynamic team that thrives on delivering exceptional service and style advice. With a strong focus on employee growth, M&S offers training and development opportunities to help you advance your career in the fast-paced retail environment. Enjoy a vibrant work culture where teamwork and flexibility are celebrated, making it an exciting place to contribute to the latest fashion trends while building lasting relationships with customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Castleford Outlet
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with M&S's latest fashion trends and products. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to simulate real-life scenarios. Being able to demonstrate how you'd handle different customer situations will show you're ready to deliver that five-star service they’re after.
✨Tip Number 3
Show off your digital savvy! Brush up on using apps and in-store devices, especially the Sparks App. Being comfortable with technology is key, so make sure you can confidently discuss how you'd use these tools to enhance the customer experience.
✨Tip Number 4
Be ready to showcase your teamwork skills! Think of examples where you've worked well with others, especially in fast-paced environments. M&S values a positive store atmosphere, so demonstrating your ability to support and energise your team will be a big plus.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Castleford Outlet
Some tips for your application 🫡
Show Your Passion:Let your love for fashion and customer service shine through in your application. We want to see how excited you are about helping customers find their perfect style!
Be Specific:When detailing your experience, be specific about your roles and achievements. We’re looking for examples that highlight your ability to thrive in a fast-paced environment and deliver top-notch service.
Highlight Digital Skills:Since being digitally confident is key, mention any experience you have with digital tools or apps. Show us how you can enhance the customer experience using technology!
Team Spirit Matters:We love team players! Make sure to include examples of how you've worked well with others in previous roles. A positive attitude and willingness to support your colleagues will go a long way.
How to prepare for a job interview at Marks and Spencer
✨Know Your Fashion
Brush up on the latest trends in fashion, home, and beauty. Be ready to discuss your favourite styles and how you can help customers find their perfect look. Showing genuine passion for the products will set you apart!
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This role is all about delivering five-star service!
✨Be Digitally Savvy
Familiarise yourself with digital tools like apps and in-store devices that enhance the shopping experience. Mention any experience you have with technology in retail, as being digitally confident is key for this position.
✨Emphasise Teamwork and Flexibility
Retail can be hectic, so highlight your ability to work well in a team and adapt to changing situations. Share examples of how you've supported colleagues in busy times and how you thrive in fast-paced environments.
