At a Glance
- Tasks: Lead the team to ensure a smooth fill operation and excellent customer service.
- Company: Join a dynamic food retail environment in Canterbury.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Other info: Great chance to develop your career in a supportive team.
- Why this job: Be a key player in creating a welcoming store atmosphere and driving sales.
- Qualifications: Leadership skills and a passion for teamwork are essential.
The predicted salary is between 30000 - 40000 € per year.
Work Pattern
- Week 1
- Sunday: 07:00 - 15:00
- Monday: 05:00 - 13:00
- Tuesday: 05:00 - 13:00
- Thursday: 05:00 - 13:00
- Friday: 05:00 - 13:00
- Week 2
- Monday: 14:00 - 22:00
- Tuesday: 14:00 - 22:00
- Thursday: 14:00 - 22:00
- Friday: 14:00 - 22:00
- Saturday: 14:00 - 22:00
Purpose of the Shift Lead Role
- To lead the fill operation, delivering a salesfloor that is ready to trade.
- Taking operational responsibility for coordinating resource to Serve, Sell and Fill and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Canterbury employer: Marks and Spencer
As a Shift Lead at our Canterbury location, you will thrive in a dynamic and supportive work environment that prioritises teamwork and inclusivity. We offer competitive benefits, opportunities for personal and professional growth, and a culture that values exceptional customer service and operational excellence. Join us to be part of a team that not only drives productivity but also fosters a sense of belonging and community among colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Canterbury
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on M&S and their values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership skills! As a Shift Lead, you'll need to demonstrate your ability to coordinate and motivate a team. Think of examples from your past experiences where you've successfully led a group and be ready to share those stories.
✨Tip Number 3
Be prepared for situational questions! Expect to be asked how you'd handle specific scenarios on the shop floor. Brush up on your problem-solving skills and think about how you would ensure a smooth operation during busy times.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to keep track of your progress. Plus, you’ll get updates straight from the source!
We think you need these skills to ace Shift Lead - Food - Canterbury
Some tips for your application 🫡
Show Your Leadership Skills:As a Shift Lead, we want to see how you can lead a team effectively. Highlight any previous experience where you've coordinated resources or coached colleagues. Make sure to give examples that showcase your ability to create a great team atmosphere!
Be Specific About Your Experience:When detailing your past roles, be specific about the operational tasks you've handled. We love seeing candidates who can demonstrate their understanding of store operations and customer service. Use clear examples to illustrate your points!
Tailor Your Application:Make sure your application reflects the job description. Use similar language and focus on the skills and experiences that align with what we're looking for. This shows us that you’ve done your homework and are genuinely interested in the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Shift Lead. Familiarise yourself with the key tasks like coordinating resources, leading the fill operation, and ensuring a great customer experience. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved productivity. Highlight how you coached colleagues or created a positive atmosphere. This is crucial as the role involves leading the team in the absence of the Colleague Manager.
✨Demonstrate Your Customer Service Mindset
Be ready to discuss how you would model great customer service and ensure a clean, safe, and well-presented store. Think of specific instances where you went above and beyond for customers, as this aligns with the expectations of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
