Shift Lead - Food - Cambridge

Summary

Team Support Manager

Work Pattern

• Tuesday 13:00-22:00
• Wednesday 13:00-22:00
• Thursday 13:00-22:00
• Friday 13:00-22:00
• Saturday 13:00-22:00

Qualifications

• Must be 18 years of age or older (to comply with health and safety legislation and keep colleagues safe in the workplace).

Responsibilities

• Lead and coordinate the fill operation, delivering a ready sales floor, coaching colleagues on One Best Way, and driving productivity for store opening.
• Coordinate resource to deliver operational tasks during the fill operation, and in the absence of the Colleague Manager.
• Allocate resource to deliver a quick payment experience.
• Enable all daily operational processes to be implemented efficiently across area of store at correct times.
• Coordinate team to deliver a clean, safe, and well‑presented store.
• Create a great, inclusive team atmosphere.
• Model exceptional customer service and M&S behaviours/Colleague Expectations across the store.
• Support Colleague Managers by sharing observations to help deliver high performance and recognise great colleagues.
• Support nearby stores if operationally required.
• Act as key holder and answer call outs as required.
• Manage opening/closing building tasks, including vehicle receipt, temperature controls, logging operational issues with helpdesks, cash handling, and TSL compliance.