At a Glance
- Tasks: Lead architecture vision and strategy for online fulfilment and post-purchase support.
- Company: Join M&S, a leading retailer committed to innovation and inclusivity.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Other info: Be part of a diverse team driving change in a fast-evolving industry.
- Why this job: Shape the future of retail with cutting-edge technology and impactful projects.
- Qualifications: Extensive experience in solution architecture and digital transformation.
The predicted salary is between 70000 - 90000 € per year.
As one of the Business Domain Architects within Customer, you will be joining a team that covers a broad area, from Loyalty, CRM, Bank, personalisation, online selling platforms, fulfilment & returns, contact centres and the operation of M&S’s large store estate. You will be one of two Domain Architects in the Online Domain accountable for the target architecture for your domain. The focus will be fulfilment, reverse logistics and post‑purchase support. You will ensure enterprise and system capabilities are aligned with the needs of your product Domain and enact business‑outcome driven enterprise architecture. You will oversee all architecture solutions within the Domain, working closely with solution architects and Principal Engineers. You will build out and own the target strategy for your Domain collaborating with peers and key stakeholders.
What You'll Do
- Own and set the Architecture vision and roadmap for a Business Domain, defining 1–3 year target states, transition plans, standards and costed roadmaps aligned to enterprise strategy and business outcomes.
- Lead domain‑wide architecture delivery and governance, ensuring solutions align with platform architecture, group standards, security, regulatory requirements and total cost of ownership ambitions.
- Act as senior technical advisor and decision‑maker, shaping technology and vendor strategy, driving simplification, and leading the shift to a composable, data‑centric, event‑driven landscape.
- Inspire, lead and grow high‑performing teams, mentoring architects and engineers, fostering autonomy, and building a strong, collaborative architecture community.
- Partner across business, product, engineering and vendors to translate strategy into executable plans, influence outcomes, and deliver measurable improvements in cost, capability and competitive advantage.
Who You Are
- Extensive experience in solution and enterprise architecture, delivering large‑scale digital transformation within Agile environments and at pace.
- Deep expertise in modern architectural patterns, integration, platforms and emerging technologies, with the ability to assess, select and align them to strategic business outcomes.
- Proven thought leader and trusted technical partner to senior business and domain leaders, balancing technology, people and process change.
- Strong enterprise mindset with experience in governance, risk, compliance, TCO optimisation and commercial decision‑making at scale.
- Outstanding stakeholder engagement, leadership and communication skills, with a track record of leading cross‑functional teams, driving change, and delivering measurable business outcomes.
What's in it for you?
- 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market‑leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone's welcome. We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Business Domain Architect - Online (Fulfillment & Post Purchase) employer: Marks and Spencer
At Marks & Spencer, we pride ourselves on being an inclusive and innovative employer, dedicated to delivering quality and value to our customers while fostering a collaborative work environment. As a Business Domain Architect, you will have the opportunity to lead transformative projects in a dynamic setting, supported by competitive benefits such as a generous colleague discount, tailored training, and comprehensive wellbeing resources. Join us in shaping the future of retail, where your expertise will be valued and your growth nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Business Domain Architect - Online (Fulfillment & Post Purchase)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially in areas like fulfilment and post-purchase support.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your skills and experiences, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Business Domain Architect - Online (Fulfillment & Post Purchase)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in solution and enterprise architecture. We want to see how your skills align with the specific needs of the Business Domain Architect role.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use metrics and examples to demonstrate how you've delivered large-scale digital transformations and improved business outcomes in previous roles.
Be Authentic:Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional experience. Share your passion for technology and architecture!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it reaches the right people in our team.
How to prepare for a job interview at Marks and Spencer
✨Know Your Domain Inside Out
Before the interview, dive deep into the specifics of fulfilment, reverse logistics, and post-purchase support. Familiarise yourself with the latest trends and technologies in these areas, as well as how they align with M&S’s business outcomes. This will show your genuine interest and expertise.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading cross-functional teams and driving change. Think about times when you inspired others or mentored colleagues. M&S values strong leadership, so demonstrating your ability to grow high-performing teams will set you apart.
✨Align with Business Strategy
Understand M&S’s enterprise strategy and be ready to discuss how your architectural vision can support their goals. Be specific about how you would create a roadmap that aligns with their standards and regulatory requirements, showcasing your strategic thinking.
✨Engage Stakeholders Effectively
Prepare to discuss your approach to stakeholder engagement. Think of examples where you successfully partnered with business leaders and technical teams to translate strategy into actionable plans. Highlight your communication skills and ability to influence outcomes positively.
