At a Glance
- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Earn a competitive salary with an unsocial hours premium and flexible working options.
- Other info: Work night shifts with opportunities for full-time hours during peak periods.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Strong customer service skills and digital confidence required.
Work Pattern:
- Sunday 22:00-08:00
- Wednesday 22:00-08:00
- Friday 22:00-08:00
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Under 18 disclaimer: This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our Foods section, where you’ll become a champion of our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service, you’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don’t wait; you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone's Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food (Through the Night) - Bromley employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in Bromley, you'll enjoy competitive pay, including a £3.00 p/h unsocial premium for night shifts, and access to comprehensive training that fosters personal and professional growth. Join us in creating remarkable shopping experiences while benefiting from our commitment to employee well-being and flexible working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food (Through the Night) - Bromley
✨Tip Number 1
Get to know M&S and its products inside out! When you walk into that interview, show off your passion for their food range. Talk about your favourite products and how you’d recommend them to customers. This will make you stand out as a true brand ambassador.
✨Tip Number 2
Be ready to demonstrate your customer service skills. Think of examples where you've gone above and beyond for a customer in the past. M&S values remarkable service, so showing that you can deliver this will definitely catch their eye!
✨Tip Number 3
Flexibility is key! Be prepared to discuss how you can adapt to different roles within the store. Whether it’s stocking shelves or helping customers at the till, showing that you’re up for any task will make you a valuable addition to the team.
✨Tip Number 4
Don’t forget to highlight your digital skills! M&S is all about using tech to enhance the shopping experience. Mention any experience you have with apps or digital tools, and how you can use them to help customers find what they need quickly.
We think you need these skills to ace Customer Assistant - Food (Through the Night) - Bromley
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you're genuinely excited to be part of our team.
Highlight Your Customer Service Skills:We want to know how you go above and beyond for customers. Share specific examples from your past experiences where you provided exceptional service. This will help us see that you understand the importance of making every customer feel valued.
Be Digital Savvy:Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. If you've used something similar to the Sparks App before, let us know! It’ll show us that you’re ready to enhance the customer experience with tech.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, brush up on M&S Food products. Familiarise yourself with their range, especially any new items or promotions. This will show your passion for the brand and help you engage confidently with questions about product recommendations.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about times when you went above and beyond to help a customer. This will demonstrate your commitment to providing remarkable service, which is key for this role.
✨Be Digitally Savvy
Since being digitally confident is essential, make sure you’re familiar with digital tools like apps and in-store devices. You might be asked how you would use these tools to enhance the customer experience, so having a few ideas ready will impress your interviewers.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing situations. Share specific examples of how you've collaborated with colleagues in the past and how you can contribute to creating an inclusive store environment at M&S.
