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For Companies At a Glance
- Tasks: Be the powerhouse behind our store, managing stock and ensuring a smooth shopping experience.
- Company: Join M&S, a leading retailer committed to innovation and inclusivity.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Why this job: Make a real impact in a fast-paced role while developing valuable skills.
- Qualifications: Must be 18+, with strong communication skills and a customer-first attitude.
- Other info: Exciting opportunities for growth in a dynamic retail environment.
The predicted salary is between 11 - 16 £ per hour.
Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Working Pattern
- Week 1: Monday 06:00-10:00, Thursday 06:00-10:00, Saturday 05:00-09:00
- Week 2: Sunday 06:30-10:30, Thursday 06:00-10:00, Friday 18:00-22:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Responsibilities
- You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop.
- You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
- Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
- Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
- Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
- From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone's Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Operations -Bristol Avonmeads Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Operations -Bristol Avonmeads Simply Food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and adaptability, as these are key for the Customer Assistant role.
✨Tip Number 3
Dress the part! Even though it’s a physically demanding job, showing up looking smart and professional can make a great first impression. It shows you respect the opportunity and are ready to roll your sleeves up.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Assistant - Operations -Bristol Avonmeads Simply Food
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to roll your sleeves up. A bit of personality goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We’re looking for team players who can adapt quickly, so share examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Assistant role. Remember, we’re busy too!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in Operations entails. Familiarise yourself with the responsibilities like stock management and customer service. This will help you demonstrate your enthusiasm and readiness to roll up your sleeves.
✨Showcase Your Team Spirit
Since this role requires strong teamwork, be prepared to share examples of how you've successfully worked in a team before. Highlight your adaptability and how you’ve supported colleagues in fast-paced environments, as this will resonate well with the interviewers.
✨Demonstrate Digital Confidence
Being digitally savvy is crucial for this position. Brush up on any relevant digital tools or systems you’ve used in previous roles. During the interview, mention specific instances where you’ve effectively used technology to improve efficiency or customer service.
✨Engage with Customer Scenarios
Prepare for situational questions about customer interactions. Think of times when you went above and beyond for a customer or handled a difficult situation. This will show that you prioritise customer needs and are committed to delivering excellent service.
