At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team in Brighton.
- Benefits: Flexible hours, team support, and a chance to shine.
- Other info: Great opportunity for personal growth in a busy café.
- Why this job: Be part of a dynamic team and make customers smile.
- Qualifications: Ability to work under pressure and deliver quality service.
The predicted salary is between 11 - 12 £ per hour.
Work Pattern:
- Thursday 12:30 - 20:30
- Friday 12:30 - 20:30
- Saturday 12:30 - 20:30
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it?
Customer Assistant - Cafe - Brighton employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. Our Brighton Café team enjoys flexible working hours, opportunities for personal growth, and the chance to be part of a dynamic environment that values efficiency and quality service. Join us to not only enhance your skills but also to contribute to a brand that is synonymous with excellence in customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Brighton
✨Tip Number 1
Get to know the café vibe! Pop in during busy hours, observe how the team operates, and chat with staff. This will give you insights into the role and show your genuine interest when you apply.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family, focusing on handling pressure and delivering five-star service. The more comfortable you are, the better you'll shine in interviews.
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with common café order systems or apps. Mentioning this in your application can set you apart as someone ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the M&S Café team. Let’s get you that job!
We think you need these skills to ace Customer Assistant - Cafe - Brighton
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for providing top-notch customer service. Share any experiences where you’ve gone the extra mile to make someone’s day better – it’ll really help you stand out!
Highlight Your Teamwork Skills:Since teamwork is key in our café, make sure to mention any past experiences where you’ve worked well with others. We love seeing how you contribute to a positive team environment, especially in high-pressure situations.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for efficiency just like in the café!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with M&S Café’s menu and offerings. Being able to recommend food and drink options shows that you’re genuinely interested in the role and can engage with customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you handled pressure well or turned a negative experience into a positive one. This will demonstrate your ability to provide five-star service even in a busy environment.
✨Emphasise Teamwork and Flexibility
Be ready to discuss your experiences working in a team and how you adapt to changing situations. Highlight any instances where you’ve supported colleagues during busy periods, as teamwork is crucial in this role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, brush up on any relevant technology or tools you might use in the café. Mention any experience you have with order systems or point-of-sale technology to show you can keep things running smoothly.
