At a Glance
- Tasks: Lead a dynamic store team, driving performance and creating an exceptional shopping experience.
- Company: Join M&S, a forward-thinking retailer committed to quality and innovation.
- Benefits: Enjoy a 20% discount, competitive holidays, bonuses, and extensive wellbeing support.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Be a part of a transformative retail journey and make a real impact.
- Qualifications: Proven leadership in fast-paced retail, strong communication, and digital skills.
The predicted salary is between 35000 - 45000 £ per year.
As a Store Manager, you’ll own the full operation, leading with confidence, building high‑performing teams, and setting the pace in a fast‑changing retail environment. You’ll lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work in. This is a role for resilient, commercial, inspiring leaders who bring clarity, accountability and ambition to every part of the operation, from standards and service to profit and people.
What you’ll do:
- Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the P&L.
- Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it.
- Own the change agenda landing transformation initiatives with clarity, urgency and pace.
- Build a high‑performance culture by coaching managers, growing talent, and creating a store people want to join and stay in.
- Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service and boost efficiency.
- Drive digital adoption and omnichannel capability – helping teams sell across all platforms and channels.
- Be the voice of your store – representing your people, saying it as it is and owning the follow‑through on what needs to improve.
- Create an exceptional customer journey through consistent standards, inspiring visual merchandising and diverse teams that go the extra mile.
Who you are:
- A proven leader of large teams in a fast‑paced retail environment, with a sharp focus on delivery, standards and results.
- Confident working across all areas of store performance, including commercial, visual, operations and people and knowing how to bring them together for impact.
- A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you.
- Strong on planning, performance management and resilience.
- You can balance the big picture with the detail and always hold the line and set expectations.
- Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same.
- Skilled in building partnerships across your team, your peers and your region to share insights, solve problems and deliver transformation.
What’s in it for you:
- 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
Everyone’s welcome. We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application. This information will be picked up by our team, so we can put steps in place to help you be at your best through this process.
Store Manager - Large Format - Merry Hill in Brierley Hill employer: Marks and Spencer
Marks & Spencer is an exceptional employer, offering a vibrant and inclusive work culture that empowers Store Managers to lead high-performing teams in a dynamic retail environment. With competitive benefits such as a generous colleague discount, flexible holiday options, and comprehensive wellbeing support, employees are encouraged to grow and thrive while making a meaningful impact on customer experiences. Join us at Merry Hill and be part of a forward-thinking team dedicated to innovation and excellence in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Large Format - Merry Hill in Brierley Hill
✨Tip Number 1
Get to know the company inside out! Research M&S, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your leadership stories! Think of times you've led a team or tackled challenges head-on. Be ready to share these experiences in a way that highlights your resilience and ability to drive results.
✨Tip Number 3
Network like a pro! Connect with current or former M&S employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the M&S family. So, get that application in ASAP!
We think you need these skills to ace Store Manager - Large Format - Merry Hill in Brierley Hill
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading teams. We want to see how you've inspired others and driven performance in a fast-paced environment, just like the one at M&S.
Be Clear and Direct:Use straightforward language to communicate your achievements and goals. We appreciate clarity, so don’t shy away from being direct about your past successes and how you plan to contribute to our store.
Emphasise Your Commercial Acumen:Make sure to include examples of how you've used data and insights to drive profit and improve service. We love candidates who can balance the big picture with the details, so show us how you’ve done this in your previous roles.
Apply Through Our Website:We recommend applying as soon as possible through our website. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Marks and Spencer
✨Know Your Retail Numbers
As a Store Manager, you'll need to demonstrate your understanding of P&L and retail performance metrics. Brush up on key figures related to sales, profit margins, and operational costs. Being able to discuss these confidently will show that you’re ready to drive commercial success.
✨Showcase Your Leadership Style
Prepare to talk about your experience leading large teams in fast-paced environments. Think of specific examples where you've built high-performing teams or transformed store culture. Highlight your coaching methods and how you’ve inspired colleagues to achieve their best.
✨Emphasise Change Management Skills
This role involves landing transformation initiatives with clarity and urgency. Be ready to discuss times when you've successfully managed change in a retail setting. Share how you communicated changes to your team and ensured everyone was on board.
✨Demonstrate Digital Savvy
With the focus on digital adoption and omnichannel capabilities, be prepared to discuss your experience with digital tools and data analysis. Share examples of how you've used insights to make decisions that improved service and efficiency in your previous roles.
