At a Glance
- Tasks: Deliver top-notch customer service and support product availability in a fast-paced food environment.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Flexible shifts, hands-on experience, and opportunities for growth in a dynamic setting.
- Other info: Exciting frontline role with plenty of opportunities for those ready to dive in.
- Why this job: Be part of a team that thrives on delivering exceptional service and making a real impact.
- Qualifications: Strong customer service skills and ability to adapt under pressure.
The predicted salary is between 11 - 12 £ per hour.
Overview
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer.
We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
- Work Pattern
- Week 1: Sunday 10:00 - 16:00; Saturday 12:00 - 18:00
- Week 2: Sunday 06:00 - 14:00; Saturday 14:00 - 20:00
Responsibilities
- Be a frontline Customer Assistant in the Food section, delivering service at pace and supporting product availability to meet customer demand.
- Act as a resilient brand ambassador who confidently recommends and sells new food products to customers.
- Utilize digital tools (such as the Sparks App and in-store devices) to enhance the customer experience and ensure customers get the products they want when they need them.
- Contribute to a positive, high-energy environment by being a strong team player who supports colleagues in delivering a seamless customer experience.
- Be flexible to work across various store areas and adapt to changing retail demands; no two shifts will look the same.
- Operate effectively in a high-pressure environment, staying sharp, fast, and focused during peak times.
Qualifications & Expectations
- Strong customer service mindset with the ability to thrive under pressure.
- Comfort with using digital tools and devices to assist customers.
- Team player who can work across multiple store areas and support store goals.
- Flexibility to work varied shifts as part of the work pattern described.
This is a frontline role, not for the faint-hearted. But for those ready to roll up their sleeves, there is huge opportunity. Are you ready for it? Take Your Marks and apply today.
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Customer Assistant - Food - Bridgwater Simply Food employer: Marks and Spencer
Marks and Spencer is an exceptional employer that fosters a culture of innovation and collaboration, particularly within the Corporate HR technology team. Employees benefit from a supportive environment that prioritises professional growth and development, alongside competitive remuneration and benefits. Working in a dynamic location, you will have the opportunity to lead impactful projects that enhance the colleague experience throughout their journey with the company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Bridgwater Simply Food
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Marks and Spencer and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Marks and Spencer and let us see your personality shine through!
We think you need these skills to ace Customer Assistant - Food - Bridgwater Simply Food
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Marks and Spencer.
Get Familiar with Our Brand:Before applying, take some time to learn about Marks and Spencer and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Marks and Spencer
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Marks and Spencer.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Marks and Spencer will surely appreciate.
