At a Glance
- Tasks: Lead the team, ensuring a smooth operation and excellent customer service.
- Company: Join a dynamic retail environment with a focus on teamwork and inclusivity.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Fast-paced role with plenty of chances to shine and advance your career.
- Why this job: Be a key player in creating an amazing shopping experience and leading a motivated team.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Work Pattern
- Week 1
- Sunday: 09:00-18:00
- Monday: 14:00-22:00
- Wednesday: 08:00-16:00
- Thursday: 09:00-17:00
- Friday: 08:00-17:00
- Week 2
- Monday: 14:00-22:00
- Tuesday: 09:00-17:00
- Wednesday: 08:00-16:00
- Friday: 08:00-17:00
- Saturday: 09:00-18:00
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
- This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.
Shift Lead: Operations & Team Coach in Bournemouth employer: Marks and Spencer
As a Shift Lead: Operations & Team Coach, you will thrive in a dynamic and supportive work environment that prioritises teamwork and personal development. Our company fosters a culture of inclusivity and excellence, offering comprehensive training and growth opportunities to help you advance your career. Located in a vibrant area, we provide a unique chance to make a meaningful impact while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead: Operations & Team Coach in Bournemouth
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the team dynamics and values. This will help you tailor your responses and show that you're a great fit for the Shift Lead role.
✨Tip Number 2
Practice your leadership skills! Since this role involves coaching and leading a team, think of examples from your past experiences where you've successfully motivated others. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your problem-solving abilities! The Shift Lead role requires quick thinking and resource allocation. Prepare to discuss how you've tackled challenges in previous jobs and how you can apply those skills here.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your interest in the position.
We think you need these skills to ace Shift Lead: Operations & Team Coach in Bournemouth
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or coaching others. We want to see how you've motivated your colleagues and driven productivity in previous roles.
Be Specific About Your Experience:When detailing your past roles, focus on specific tasks that relate to the Shift Lead position. Talk about how you've coordinated resources or managed operational tasks to ensure everything runs smoothly.
Demonstrate Your Customer Service Skills:Since this role is all about great customer service, share examples of how you've gone above and beyond for customers. We love to see candidates who can role model excellent service and create a welcoming atmosphere.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Shift Lead: Operations & Team Coach. Familiarise yourself with the key tasks like coordinating resources, leading the fill operation, and ensuring a great customer service experience. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or coached colleagues. Highlight how you’ve driven productivity and created an inclusive atmosphere. This is crucial as the role involves leading the floor in the absence of the Colleague Manager.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to solve operational issues quickly and effectively. Be ready to discuss how you would handle challenges like resource allocation during busy periods or maintaining store presentation standards. This will show your potential employer that you can think on your feet.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. For example, ask about how they support team members in achieving high performance.
