At a Glance
- Tasks: Lead the team to ensure a smooth and efficient store operation.
- Company: Join a well-known food retailer with a focus on teamwork and customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for career growth.
- Other info: Fast-paced environment with plenty of chances to shine and make a difference.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Work Pattern
- Week 1
- Sunday: 09:00-18:00
- Monday: 14:00-22:00
- Wednesday: 08:00-16:00
- Thursday: 09:00-17:00
- Friday: 08:00-17:00
- Week 2
- Monday: 14:00-22:00
- Tuesday: 09:00-17:00
- Wednesday: 08:00-16:00
- Friday: 08:00-17:00
- Saturday: 09:00-18:00
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade.
- Taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Create a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service and the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.
Shift Lead - Food - Westbourne Simply Food in Bournemouth employer: Marks and Spencer
At Westbourne Simply Food, we pride ourselves on being an excellent employer that fosters a supportive and dynamic work environment. Our team-oriented culture encourages personal growth and development, with ample opportunities for advancement within the company. Located in a vibrant area, we offer competitive benefits and a commitment to creating a welcoming atmosphere where every colleague can thrive and contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Westbourne Simply Food in Bournemouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and appropriate for the role. First impressions matter, so show them you mean business right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you on their radar as they make their decision.
We think you need these skills to ace Shift Lead - Food - Westbourne Simply Food in Bournemouth
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or managing operations. We want to see how you've taken charge in previous roles and how you can bring that energy to our team!
Be Specific About Your Experience:When detailing your past jobs, focus on specific tasks that relate to the Shift Lead role. Talk about your experience with coordinating resources, coaching colleagues, and ensuring a smooth operation. This helps us see how you'd fit right in!
Emphasise Customer Service:Since this role is all about delivering great customer service, share examples of how you've gone above and beyond for customers in the past. We love to see candidates who understand the importance of a positive shopping experience!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you're keen to join our team at StudySmarter!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Shift Lead. Familiarise yourself with the operational tasks, customer service expectations, and how to lead a team effectively. This will help you answer questions confidently and show that you're ready to take on the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you coached colleagues, improved productivity, or created a positive team atmosphere. This will demonstrate your capability to lead in the absence of the Colleague Manager.
✨Emphasise Customer Service Excellence
Since this role involves role modelling great customer service, think of specific instances where you went above and beyond for customers. Be ready to discuss how you would ensure a quick payment experience and maintain a clean, safe store environment.
✨Be Ready for Operational Scenarios
Expect questions about handling operational challenges, such as managing resources during busy periods or dealing with unexpected issues. Prepare to discuss how you would coordinate tasks efficiently and support nearby stores if needed, showcasing your problem-solving skills.
