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- Tasks: Support our store by accepting deliveries and keeping shelves stocked for customers.
- Company: Join the dynamic team at M&S, a leader in retail innovation.
- Benefits: Flexible hours, training opportunities, and a chance to work in a vibrant environment.
- Other info: Inclusive workplace with opportunities for personal growth and development.
- Why this job: Be part of a team that creates a seamless shopping experience for customers.
- Qualifications: Must be 18+, with strong communication skills and a commitment to customer service.
Work Pattern:
- Monday 11:00-16:00
- Tuesday 11:00-16:00
- Wednesday 11:00-16:00
- Thursday 11:00-16:00
- Saturday 11:00-16:00
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join our team at M&S as a Customer Assistant in Operations, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving. Being digitally confident is essential. You’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone's Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Christmas Customer Assistant - Warehouse Operative - Westbourne SF in Bournemouth employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Warehouse Operative - Westbourne SF in Bournemouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their operations.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and teamwork. Prepare some examples from your past experiences that highlight your skills and how you can contribute to keeping the store running smoothly.
✨Tip Number 3
Be ready to showcase your flexibility! Since the role requires adapting to various tasks, be prepared to discuss times when you've successfully juggled multiple responsibilities or adapted to changing situations. This will demonstrate your agility and readiness to roll up your sleeves.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the M&S careers page. It’s the best way to ensure your application gets noticed and shows that you’re serious about joining the team.
We think you need these skills to ace Christmas Customer Assistant - Warehouse Operative - Westbourne SF in Bournemouth
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you’re excited about being a part of our team and contributing to a smooth operation at M&S.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We’re looking for hardworking individuals, so share examples of your previous experience that demonstrate your commitment and attention to detail.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Christmas Customer Assistant role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Christmas Customer Assistant. Familiarise yourself with tasks like accepting deliveries and keeping shelves stocked. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Team Spirit
Since teamwork is crucial in this position, be ready to share examples of how you've worked well with others in the past. Highlight your ability to adapt and support your colleagues, as this will show that you're a great fit for their inclusive environment.
✨Be Digitally Savvy
As the job requires using in-store systems, brush up on your digital skills before the interview. Be prepared to discuss any relevant experience you have with technology or systems, as being digitally confident is essential for this role.
✨Flexibility is Key
The role demands adaptability, especially during busy periods like Christmas. Be ready to talk about times when you've successfully managed changing priorities or taken on various tasks. This will show that you're ready to roll up your sleeves and keep things moving!