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- Tasks: Deliver five-star service and assist customers in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant culture.
- Benefits: Flexible shifts, team environment, and opportunities for growth.
- Why this job: Be a brand ambassador and make customers feel valued every day.
- Qualifications: Passion for food, resilience, and teamwork skills.
- Other info: Embrace a dynamic role with varied tasks and challenges.
The predicted salary is between 20000 - 25000 £ per year.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You'll be a resilient and committed brand ambassador who is ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.
Work Pattern:
- Week 1: Tuesday 13:30-21:30, Wednesday 13:30-21:30, Friday 13:30-21:30, Saturday 13:30-21:30
- Week 2: Sunday 10:30-18:30, Monday 13:30-21:30, Wednesday 13:30-21:30, Friday 13:30-21:30
Customer Assistant- Food- Bicester Food Hall employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant- Food- Bicester Food Hall
✨Tip Number 1
Get to know M&S and their food products inside out! When you walk into that interview, show off your passion for their offerings. Talk about your favourite products and how you’d recommend them to customers. It’s all about making a connection!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. Role-play with a friend or family member to get comfortable with delivering that five-star service under pressure.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with tools like the Sparks App and in-store devices. Mention how you’d use these to enhance the shopping experience during your interview. Being tech-savvy is a big plus!
✨Tip Number 4
Be ready to demonstrate your flexibility! Share examples from past jobs where you adapted to changing situations or took on different roles. M&S loves team players who can jump in wherever needed, so let them know you’re up for the challenge!
We think you need these skills to ace Customer Assistant- Food- Bicester Food Hall
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and how you can share that enthusiasm with customers. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the M&S Food team.
Highlight Your Customer Service Skills: Make sure to emphasise any experience you have in customer service. We’re after down-to-earth colleagues who can deliver five-star service, so share examples of how you've gone above and beyond for customers in the past. This will show us that you understand the importance of making customers feel valued.
Be Ready to Adapt: Flexibility is key in retail, so mention any experiences where you've had to adapt quickly to changing situations. Whether it’s handling busy periods or switching tasks on the fly, we want to know you can keep up with the fast-paced environment at M&S.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what it’s like to work with us at M&S.
How to prepare for a job interview at Marks and Spencer
✨Know Your M&S Food Products
Before the interview, take some time to familiarise yourself with M&S's food range. Being able to discuss specific products and your personal favourites will show your passion and knowledge, which is key for a Customer Assistant role.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will highlight your ability to thrive under pressure and deliver five-star service.
✨Show Your Team Spirit
M&S values teamwork, so be ready to share experiences where you've worked effectively as part of a team. Discuss how you support colleagues and contribute to a positive work environment, especially during busy periods.
✨Be Digitally Savvy
Since being digitally confident is essential, brush up on the digital tools used at M&S, like the Sparks App. Mention any relevant experience you have with technology in retail, and express your eagerness to learn and adapt to new systems.