Summary
Team Support Manager
Working Hours
- Sunday 13:00 - 21:00
- Tuesday 13:00 - 21:00
- Thursday 13:00 - 21:00
- Friday 13:00 - 21:00
- Saturday 13:00 - 21:00
Under 18 Disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead Role
To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to serve, sell and fill, and to lead the floor in the absence of the Colleague Manager.
Key Responsibilities
- Coordinate resource to deliver operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across the area of the store at the correct times.
- Coordinate the team to deliver a clean, safe and well‑presented store.
- Create a great team atmosphere that is inclusive of everyone.
- Role model great customer service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Be a key holder and answer call‑outs as required.
- Handle tasks related to opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant helpdesks, cash handling and TSL compliance in peripheral hours.
About the Opportunity
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it? Take Your Marks and apply today.
