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- Tasks: Serve customers with passion and promote our high-quality food products.
- Company: Join the dynamic team at M&S, a leader in retail innovation.
- Benefits: Enjoy competitive pay, including an unsocial hours premium, and flexible working options.
- Why this job: Be the face of M&S, delivering exceptional service and making customers feel valued.
- Qualifications: Must be 18 or over; strong communication and digital skills are essential.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 11 - 16 £ per hour.
Work Pattern:
- Week 1: Monday 03:00 - 11:00, Tuesday 03:00 - 11:00, Wednesday 03:00 - 11:00, Friday 03:00 - 11:00, Saturday 03:00 - 11:00
- Week 2: Sunday 04:00 - 12:00, Monday 03:00 - 11:00, Tuesday 03:00 - 11:00, Thursday 03:00 - 11:00, Friday 03:00 - 11:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18 disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Foods section, where you’ll become a champion of our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant (Early Morning) - Food - Basingstoke employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant (Early Morning) - Food - Basingstoke
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you connect with customers.
✨Tip Number 2
Practice your customer service skills! Think about how you can go above and beyond for customers. Maybe role-play with a friend or family member to get comfortable with engaging and recommending products.
✨Tip Number 3
Be flexible and ready to adapt! Retail can be unpredictable, so show that you can handle changes in tasks or priorities without breaking a sweat. Highlight this adaptability in your conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to use digital tools, which is key for this role.
We think you need these skills to ace Customer Assistant (Early Morning) - Food - Basingstoke
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you genuinely care about what we offer.
Highlight Your Customer Service Skills: Make sure to mention any previous experience you have in customer service. We want to know how you've gone above and beyond for customers in the past. Share specific examples that demonstrate your commitment to providing excellent service!
Be Digital Savvy: Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. If you've used similar technology before, let us know how it helped improve your work or customer interactions.
Tailor Your Application: Take a moment to read through the job description again and tailor your application to match. Use keywords from the description and make sure to address the key capabilities we're looking for. This shows us that you've done your homework and are serious about joining our team!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their features will show your passion and knowledge, making you stand out as a candidate who truly cares about customer service.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your commitment to excellent service will resonate well with the interviewers, as they are looking for someone who can deliver remarkable service every time.
✨Demonstrate Flexibility
Since the role requires adaptability, think of situations where you've successfully adjusted to changing demands. Share these stories during your interview to illustrate that you're ready to roll your sleeves up and tackle whatever comes your way.
✨Be Digitally Savvy
Familiarise yourself with digital tools like the Sparks App and in-store devices. Mentioning your comfort with technology during the interview will show that you're prepared to enhance the customer experience and meet the expectations of a modern retail environment.
