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- Tasks: Lead the team to ensure a smooth fill operation and excellent customer service.
- Company: Join a well-known food retailer with a focus on teamwork and inclusivity.
- Benefits: Flexible hours, competitive pay, and opportunities for career growth.
- Other info: Dynamic work environment with a supportive team atmosphere.
- Why this job: Be a key player in creating a welcoming shopping experience for customers.
- Qualifications: Must be 18+, with leadership skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
Work Pattern:
- Sunday 06:00-15:00
- Tuesday 06:00-14:30
- Wednesday 06:00-14:30
- Thursday 06:00-14:00
- Friday 06:00-14:00
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Aylesbury employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Aylesbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills can help lead the fill operation and create a great team atmosphere, just like they want in the job description.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions count, and showing that you take the role seriously will set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Lead - Food - Aylesbury
Some tips for your application 🫡
Show Your Leadership Skills: As a Shift Lead, we want to see how you can lead a team effectively. Share examples from your past experiences where you've coordinated resources or coached colleagues. This will help us understand your ability to drive productivity and create a great team atmosphere.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point. Highlight your relevant skills and experiences without fluff!
Tailor Your Application: Make sure to customise your application for the Shift Lead role. Use keywords from the job description, like 'operational responsibility' and 'customer service', to show that you understand what we're looking for and how you fit the bill.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coach colleagues and drive productivity. Prepare examples from your past experiences where you've successfully led a team or improved operations. This will demonstrate your capability to handle the role effectively.
✨Emphasise Customer Service
Customer service is key in this role. Be ready to discuss how you've provided excellent service in previous jobs. Share specific instances where you went above and beyond to ensure customer satisfaction, as this aligns with the expectations of the position.
✨Ask Insightful Questions
Prepare some thoughtful questions about the store's operations or team dynamics. This shows that you're not just interested in the job but also in how you can contribute to creating a great team atmosphere and improving the store's performance.