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For Companies At a Glance
- Tasks: Lead and manage operations for our online business, driving success through strategic decisions.
- Company: Join Marks & Spencer, a forward-thinking retailer shaping the future of digital shopping.
- Benefits: Enjoy a 20% discount, competitive holidays, bonuses, and a fantastic pension scheme.
- Why this job: Be part of a dynamic team making impactful changes in the retail industry.
- Qualifications: Strong analytical skills and experience in leading operational improvements required.
- Other info: Access to wellbeing support, training programmes, and a charity volunteer day.
The predicted salary is between 28800 - 43200 £ per year.
Summary
The Assistant Operation Manager is an integral part of the M&S.com operations team and will take the lead on a growing and high profile area of our online business. Primary focus is independently owning and driving forward end to end management of our separate ROI online operation. This involves thinking more broadly about operational and business metrics and working with multiple stakeholders to make a combination of tactical and strategic decisions needed to achieve success.
All the details
Critical to this is working cross-functionally with teams in ROI, retail teams, supply chain, tech and central planning to ensure the ROI customer experience is as consistent and stable as possible – all the while acting as the custodian and gatekeeper to operational change. We also then want this candidate to have a growth mindset and not accept the status quo and push for change and evolution so that the ROI operation can truly lead the way.
With an increasingly complicated fulfilment network, coupled with ever evolving system capability – we strive on a hourly, daily and weekly basis to get the balance right between cost, utilisation, proposition and service. Of high importance to this role therefore is an ability to seek out and cut through problems and recommend actions – based off a comprehensive, agile understanding of live operational data.
What you will be doing
- Build and maintain strong relationships with central data teams, supply chain analysts, and operational colleagues across online, retail, and distribution centres (DCs).
- Drive a consistent, process-led approach to operational management across the fulfilment network.
- Manage the order hierarchy and In-Store Fulfilment (ISF) decision tree to optimise where, when, and how orders are targeted throughout the network.
- Assess and communicate trade-offs and dependencies associated with operational and fulfilment decisions.
What you will need
- Strong analytical skills with the ability to leverage data to reduce operational costs and optimise fulfilment capability.
- Experience leading and implementing new initiatives, driving operational and process improvements.
- Demonstrated ability to engage and collaborate effectively with cross-functional teams across the business.
- A track record of supporting wider business growth strategies through data-driven decision making and operational excellence.
Benefits
- After completing your probationary period, you\\\’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you\\\’re passionate about through a dedicated day away from work.
Our commitment to inclusion
We are ambitious about the future of retail. We\\\’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We\\\’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
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Assistant Operations Manager employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Assistant Operations Manager role.
✨Tip Number 2
Prepare for the interview by understanding M&S's values and how they align with your own. Be ready to discuss how you can contribute to their ambitious goals and drive operational excellence.
✨Tip Number 3
Showcase your analytical skills during the interview. Bring examples of how you've used data to make decisions in past roles, especially in operational contexts. This will demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the M&S team.
We think you need these skills to ace Assistant Operations Manager
Some tips for your application 🫡
Show Off Your Analytical Skills: Make sure to highlight your strong analytical skills in your application. We want to see how you can leverage data to optimise fulfilment and reduce operational costs. Use specific examples from your past experiences to demonstrate this.
Emphasise Cross-Functional Collaboration: Since this role involves working with various teams, it’s crucial to showcase your ability to engage and collaborate effectively. Share instances where you’ve successfully worked with different departments to achieve a common goal.
Demonstrate Your Growth Mindset: We’re looking for someone who challenges the status quo and drives evolution. In your application, mention any initiatives you've led that resulted in operational improvements or innovative solutions. Show us how you think outside the box!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Marks and Spencer
✨Know Your Metrics
Familiarise yourself with key operational and business metrics relevant to the role. Be prepared to discuss how you’ve used data in past roles to drive decisions and improve processes. This shows you understand the importance of analytics in optimising fulfilment capabilities.
✨Build Relationships
Think about how you can demonstrate your ability to build strong relationships with cross-functional teams. Prepare examples of how you've collaborated with different departments in previous roles, as this will highlight your teamwork skills and your understanding of the importance of collaboration in achieving operational success.
✨Show Your Growth Mindset
Be ready to discuss times when you challenged the status quo or implemented new initiatives. Highlight your adaptability and willingness to learn, as this aligns perfectly with the company’s ambition for innovation and evolution in the retail space.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that assess your decision-making skills. Think through potential trade-offs and dependencies in operational decisions, and be ready to articulate your thought process clearly. This will demonstrate your analytical skills and strategic thinking.