At a Glance
- Tasks: Lead the team in delivering exceptional customer service and maintaining a well-stocked store.
- Company: Join M&S, the UK's fastest growing retailer in the food sector.
- Benefits: Competitive pay, flexible hours, and a vibrant team atmosphere.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Be at the forefront of retail transformation and make a real impact every day.
- Qualifications: Must be 18+, with a passion for customer service and teamwork.
The predicted salary is between 12 - 14 € per hour.
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Work Pattern
- Week 1
- Monday 12:30-20:30
- Thursday 05:00-13:00
- Saturday 05:00-13:00
- Week 2
- Monday 05:00-13:00
- Thursday 12:30-20:30
- Saturday 12:30-20:30
Unsocial premium: + £3.00 p/h is added only on hours worked between 22:00-06:00.
Join M&S in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down‑to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving. We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on. You’ll be a resilient and committed brand ambassador who’ll confidently recommend and sell our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
Key Responsibilities
- Thriving in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest.
- Going above and beyond to serve, sell, fill and drive growth in sales.
- Utilising digital tools such as Sparks and in‑store devices to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player, contributing to a positive high‑energy environment where everyone works hard and supports each other in delivering a seamless customer experience.
- Flexibility – poised to work across various areas of the store, adapting to the changing demands of the retail environment. Each shift presents a new challenge.
Purpose of the Shift Lead role
- Lead the fill operation, delivering a sales floor ready to trade, taking operational responsibility for coordinating resources to serve, sell and fill, and leading the floor in the absence of the Colleague Manager.
- Coordinate resources to deliver operational tasks during the fill operation and in the absence of the Colleague Manager.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resources effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store at the correct times.
- Coordinate the team to deliver a clean, safe and well‑presented store.
- Play part in creating a great team atmosphere that is inclusive of everyone.
- Role model great customer service.
- Role model the M&S behaviours and colleague expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Be a key holder and answer call‑outs as required.
- Handle tasks related to opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint‑hearted. But for those ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Shift Lead - Food - Altrincham employer: Marks and Spencer
Join M&S in Altrincham as a Shift Lead in our Food section, where you'll be part of a dynamic team dedicated to delivering exceptional customer service in a fast-paced environment. We pride ourselves on fostering a supportive work culture that encourages personal growth and development, offering flexible shifts and competitive pay, including an unsocial premium for late hours. With opportunities to lead and inspire your colleagues while being at the forefront of the UK's fastest growing retailer, M&S is the perfect place for those looking to make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Altrincham
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and what makes them tick. This way, you can show off your passion for their food products and how you can contribute to their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how you can demonstrate your ability to thrive under pressure and deliver top-notch customer service.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've gone above and beyond in previous roles. This will help you illustrate your commitment to great service and teamwork.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the M&S team and ready to roll up your sleeves!
We think you need these skills to ace Shift Lead - Food - Altrincham
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and how you can share that enthusiasm with customers. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our team.
Highlight Your Team Spirit:Being a Shift Lead means working closely with others, so make sure to mention any experiences where you've thrived in a team environment. Share examples of how you've supported colleagues or contributed to a positive atmosphere. We’re all about teamwork here at M&S!
Demonstrate Your Resilience:This role can be fast-paced and challenging, so don’t shy away from sharing how you've handled pressure in the past. Whether it’s during busy shifts or tight deadlines, we want to know how you stay sharp and focused when things get hectic.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the info you need to complete your application. Plus, it shows us that you’re serious about joining the M&S family!
How to prepare for a job interview at Marks and Spencer
✨Know Your M&S Food Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items or recent launches shows your passion and knowledge, which is key for a role that involves recommending products to customers.
✨Demonstrate Your Resilience
This role thrives in high-pressure environments, so be prepared to share examples of how you've handled stressful situations in the past. Highlighting your ability to stay focused and deliver excellent service during busy times will show you're the right fit for the team.
✨Show Off Your Team Spirit
As a Shift Lead, you'll need to coordinate and motivate your team. Be ready to discuss how you’ve contributed to a positive team atmosphere in previous roles. Sharing specific instances where you supported colleagues or helped create a collaborative environment will impress the interviewers.
✨Flexibility is Key
The job requires adaptability across various areas of the store. Prepare to talk about your experiences in dynamic work environments and how you've successfully adjusted to changing demands. This will demonstrate your readiness to tackle the challenges of the role head-on.
