At a Glance
- Tasks: Lead the fill operation and coordinate resources for a ready-to-trade salesfloor.
- Company: Join M&S, a leading retailer known for its commitment to quality and customer service.
- Benefits: Enjoy a structured work pattern from Tuesday to Saturday, 13.00-21.00.
- Other info: Key holder responsibilities include opening and closing the store and handling cash.
- Why this job: This role offers a chance to develop leadership skills in a dynamic retail environment.
- Qualifications: Candidates must be 18 years or older and demonstrate strong customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
Work Pattern:
- Tuesday 13.00-21.00
- Wednesday 13.00-21.00
- Thursday 13.00-21.00
- Friday 13.00-21.00
- Saturday 13.00-21.00
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it? Take Your Marks and apply today.
Shift Lead - Food - Alton SF employer: Marks and Spencer
M&S is located in Alton and values inclusivity and teamwork. Employees benefit from a structured schedule and opportunities for personal growth. The team focuses on delivering exceptional customer service and maintaining high operational standards.
We think you need these skills to ace Shift Lead - Food - Alton SF
Communication Skills
Problem-Solving Skills
Adaptability
Time Management
Customer Service
Attention to Detail
Reliability
