At a Glance
- Tasks: Lead a dynamic team to drive retail performance and create an exceptional customer experience.
- Company: Join Marks & Spencer, a forward-thinking leader in the retail industry.
- Benefits: Enjoy a 20% discount, competitive holidays, and generous perks for your wellbeing.
- Other info: Be part of a diverse team that values inclusivity and personal growth.
- Why this job: Shape the future of retail while making a real impact in a transformational environment.
- Qualifications: Proven leadership in fast-paced retail with strong communication and decision-making skills.
The predicted salary is between 26100 - 31900 £ per year.
Responsibilities include leading the delivery of the full retail plan across the store, driving commercial, operational, visual and people performance to meet key retail metrics. Set the strategy and direction for the store, ensuring every colleague knows their role and is held accountable for delivering it. Own the change agenda by landing transformation initiatives with clarity, urgency and pace.
Build a high-performance culture by coaching managers, growing talent, and creating a store environment that colleagues want to be a part of. Use data and insight to unlock opportunities, making fast, confident decisions that drive profit, improve service, and boost efficiency. Drive digital adoption and omnichannel capability, helping teams sell across all platforms and channels.
Be the voice of your store, representing your people, communicating openly, and owning the follow-through on necessary improvements. Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile.
A proven leader of large teams in a fast-paced retail environment, with a sharp focus on delivery, standards, and results. Confident working across all areas of store performance, including commercial, visual, operations, and people, knowing how to bring them together for impact. A clear and direct communicator, with the courage to make tough calls and the skill to engage colleagues.
Resilient and passionate about delivering in a transformational environment, where you can challenge the norm and contribute to a business fit for the future. Strong in planning, performance management, and resilience, balancing the big picture with detail while setting expectations. A proven track record of performance management, able to lead teams to deliver results at pace. Confident using digital tools, data, and systems to make better, faster decisions and coach others to do the same.
Benefits:
- 20% colleague discount across all M&S products and many third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days.
- Discretionary bonus schemes awarded based on personal objectives and overall business performance.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise financial and personal wellbeing.
- Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues, including 24/7 Virtual GP and PAM Assist.
- A charity volunteer day to support a cause you're passionate about through a dedicated day away from work.
About Us:
We are ambitious about the future of retail, disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application. This information will be picked up by our team to help you be at your best through this process.
Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M&S. Are you ready for it?
Store Manager - Astle Outlet employer: Marks and Spencer plc (UK)
Marks and Spencer plc is an exceptional employer, offering a vibrant work culture that thrives on teamwork and collaboration. Located in Kingston upon Thames, employees benefit from a dynamic retail environment where they can grow their skills in fashion and customer service while enjoying opportunities for personal development and career advancement. With a commitment to providing a remarkable shopping experience, Marks and Spencer fosters a supportive atmosphere that values passion and adaptability.
Contact Details:
Marks and Spencer plc (UK) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Astle Outlet
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Marks and Spencer plc (UK), so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Marks and Spencer plc (UK)!
We think you need these skills to ace Store Manager - Astle Outlet
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Marks and Spencer plc (UK), customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Marks and Spencer plc (UK) and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Marks and Spencer plc (UK) that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
