The Service Configuration Manager plays a critical role within the Service Management organisation, responsible for governing and maturing the Service Configuration Management practice across the D retail experience is advantageous. Deep expertise in CMDB governance, configuration data management, service modelling, service mapping and dependency relationships. Strong technical understanding of infrastructure, cloud, applications, middleware, networks, discovery technologies, automated data collection, APIs and system integrations. Experience with ITSM, CMDB and discovery platforms, such as BMC Helix and ServiceNow, alongside strong data governance, risk, compliance, reporting and continual-improvement capability. Excellent leadership, communication and stakeholder-management skills, with the ability to influence senior stakeholders, define KPIs and drive organisational adoption. Working at M
Service Configuration Manager employer: Marks and Spencer plc (UK)
Marks and Spencer plc is an exceptional employer, offering a vibrant work culture that thrives on teamwork and collaboration. Located in Kingston upon Thames, employees benefit from a dynamic retail environment where they can grow their skills in fashion and customer service while enjoying opportunities for personal development and career advancement. With a commitment to providing a remarkable shopping experience, Marks and Spencer fosters a supportive atmosphere that values passion and adaptability.
Contact Details:
Marks and Spencer plc (UK) Recruitment Team
