At a Glance
- Tasks: Lead and govern Service Configuration Management, ensuring accurate configuration data and compliance.
- Company: Join M&S, a forward-thinking retailer transforming the industry with purpose and innovation.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Other info: Be part of an inclusive team committed to diversity and continuous improvement.
- Why this job: Make a real impact in a dynamic environment while driving operational excellence.
- Qualifications: Strong knowledge of ITIL 4 and experience in CMDB governance and data management.
The predicted salary is between 61816 - 75552 £ per year.
The Service Configuration Manager plays a critical role within the Service Management organisation, responsible for governing and maturing the Service Configuration Management practice across the D&T estate.
This role ensures that Configuration Items (CIs), service relationships, service maps and configuration data are accurately defined, controlled, maintained and used to support operational excellence, risk reduction and informed decision-making.
Reporting to the Change Enablement & Service Configuration Practice Owner, the Service Configuration Manager is responsible for establishing and maintaining Configuration Management policies, standards, processes and governance controls aligned to ITIL 4 best practices.
The role provides leadership and assurance over the Configuration Management System (CMS) and CMDB, ensuring configuration data remains trusted, accurate and fit for purpose.
As a subject matter expert, this role supports the Change Enablement & Service Configuration Practice Owner in developing and delivering the strategic roadmap for Service Configuration Management, including service mapping, discovery capabilities, data quality improvement and technology enablement.
The role works closely with Engineering Teams, Product Owners, Architects and Asset management to drive adoption of configuration management practices and ensure configuration data supports incident, problem, change, event and asset management processes.
As a collaborative member of the Service Management community this role shares best practices, scales proven solutions and addresses common challenges in a standardised way.
Success in this role is measured through CMDB data quality, service mapping coverage, stakeholder satisfaction and achievement of Service Configuration Management KPIs.
What you'll do
- Lead and govern the end-to-end Service Configuration Management practice, maintaining policies, standards, processes and controls aligned to business needs.
- Ensure the CMDB accurately represents services, applications, infrastructure, cloud services, Configuration Items and their relationships, with clear ownership and classification standards.
- Drive CMDB data quality, service mapping, discovery and automated data-feed improvements to provide trusted information for incident, problem, change and asset management.
- Embed and monitor compliance with configuration management practices across engineering, operational and delivery teams, ensuring risks, gaps and audit findings are addressed.
- Act as the subject matter expert and primary governance contact, providing stakeholder guidance, KPI reporting and executive insights to support continual service improvement.
Strong knowledge of ITIL 4 Service Configuration Management, with experience implementing and maturing enterprise-scale practices; retail experience is advantageous.
- Deep expertise in CMDB governance, configuration data management, service modelling, service mapping and dependency relationships.
- Strong technical understanding of infrastructure, cloud, applications, middleware, networks, discovery technologies, automated data collection, APIs and system integrations.
- Experience with ITSM, CMDB and discovery platforms, such as BMC Helix and Service Now, alongside strong data governance, risk, compliance, reporting and continual-improvement capability.
- Excellent leadership, communication and stakeholder-management skills, with the ability to influence senior stakeholders, define KPIs and drive organisational adoption.
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day.
We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Benefits
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
- Everyone's welcome
We are ambitious about the future of retail.
We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era.
We're transforming how we work together and offering our most exciting opportunities yet.
Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.
Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.
We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application.
This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#J-18808-Ljbffr
Service Configuration Manager in Salford employer: Marks and Spencer plc (UK)
Marks and Spencer plc is an exceptional employer, offering a vibrant work culture that thrives on teamwork and collaboration. Located in Kingston upon Thames, employees benefit from a dynamic retail environment where they can grow their skills in fashion and customer service while enjoying opportunities for personal development and career advancement. With a commitment to providing a remarkable shopping experience, Marks and Spencer fosters a supportive atmosphere that values passion and adaptability.
Contact Details:
Marks and Spencer plc (UK) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Configuration Manager in Salford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Marks and Spencer plc (UK) values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Marks and Spencer plc (UK) might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Marks and Spencer plc (UK)!
✨Direct Apply to Marks and Spencer plc (UK)
Let's not forget to apply directly through the Marks and Spencer plc (UK) website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Configuration Manager in Salford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Marks and Spencer plc (UK).
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Marks and Spencer plc (UK). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
