Marks & Spencer plc in Salford seeks a highly analytical WFM leader to drive demand forecasting, capacity planning and scheduling for our contact centre operations. You will build and continuously improve workforce plans, align resources with service levels, and monitor performance against targets.
You will partner with customers services and third‑party partners to optimise productivity, implement real-time adjustments and ensure robust business continuity.
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Lead, Workforce Planning & Forecasting – Contact Center in Salford employer: Marks and Spencer plc (UK)
Marks and Spencer plc is an exceptional employer, offering a vibrant work culture that thrives on teamwork and collaboration. Located in Kingston upon Thames, employees benefit from a dynamic retail environment where they can grow their skills in fashion and customer service while enjoying opportunities for personal development and career advancement. With a commitment to providing a remarkable shopping experience, Marks and Spencer fosters a supportive atmosphere that values passion and adaptability.
Contact Details:
Marks and Spencer plc (UK) Recruitment Team
