At Marks & Spencer, our customers contact us when something matters to them. As a Customer Resolution Advisor, you’ll step in when a query or complaint has already been escalated and needs careful investigation, clear ownership and a thoughtful response.
You’ll spend a significant amount of your time speaking with customers on the phone, understanding concerns, gathering information and helping to reach the right outcome. This is a high‑volume, fast‑paced role where no two cases are the same.
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Customer Resolution Specialist — Escalations in Salford employer: Marks and Spencer plc (UK)
Marks and Spencer plc is an exceptional employer, offering a vibrant work culture that thrives on teamwork and collaboration. Located in Kingston upon Thames, employees benefit from a dynamic retail environment where they can grow their skills in fashion and customer service while enjoying opportunities for personal development and career advancement. With a commitment to providing a remarkable shopping experience, Marks and Spencer fosters a supportive atmosphere that values passion and adaptability.
Contact Details:
Marks and Spencer plc (UK) Recruitment Team
