Marks & Spencer plc Π² Salford is seeking a Customer Service Team Manager to lead a team of Customer Advisers, driving performance and delivering outstanding service while safeguarding the M&S brand.
You will coach a 12-strong team, manage escalations, monitor quality and KPIs, and operate as Duty Manager in a hybrid environment. The role emphasizes development of others, strong communication, and customer advocacy for service excellence.
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Customer Experience & Operations Leader in Salford employer: Marks and Spencer plc (UK)
Marks and Spencer plc is an exceptional employer, offering a vibrant work culture that thrives on teamwork and collaboration. Located in Kingston upon Thames, employees benefit from a dynamic retail environment where they can grow their skills in fashion and customer service while enjoying opportunities for personal development and career advancement. With a commitment to providing a remarkable shopping experience, Marks and Spencer fosters a supportive atmosphere that values passion and adaptability.
Contact Details:
Marks and Spencer plc (UK) Recruitment Team
