A customer's shopping journey doesn't end in store, and neither does our brand. Behind every great customer experience is a world-class supply chain and our new Lichfield Distribution Centre will play a vital role in ensuring products reach our customers when and where they need them. This isn't a store. It's a fast-paced logistics operation where thousands of products will be received, processed and dispatched every day. As we prepare to open the site, we're looking for passionate leaders who want to be part of something new and help shape its future success. What you'll do Setting the standards for product quality checks and defining criteria of assessment Leading and motivating a team to deliver to agreed SLAs and KPIs - coaching and developing to help them be the best they can be Using internal and external Customer feedback data to help drive a Quality and Customer first experience across site Support ICQA analysts to investigate and interrogate data to identify root cause issues across the ICQA agenda, develop action plans to resolve issues, focussing on permanent corrective action Development of the Quality tactical plan
Quality Manager employer: Marks and Spencer plc (UK)
Marks and Spencer plc is an exceptional employer, offering a vibrant work culture that thrives on teamwork and collaboration. Located in Kingston upon Thames, employees benefit from a dynamic retail environment where they can grow their skills in fashion and customer service while enjoying opportunities for personal development and career advancement. With a commitment to providing a remarkable shopping experience, Marks and Spencer fosters a supportive atmosphere that values passion and adaptability.
Contact Details:
Marks and Spencer plc (UK) Recruitment Team
